Summary
Overview
Work History
Education
Skills
Job Title
Timeline
Generic

Joseph Schlosser

High Bridge,NJ

Summary

Efficient IT support technician specializing in VPN configuration and remote assistance. Proven ability to manage complex ticketing systems while enhancing end-user satisfaction. Reliable team player recognized for resourcefulness under pressure and a positive attitude.

Overview

5
5
years of professional experience

Work History

IT Help Desk Technician

PVH
Bridgewater, USA
06.2023 - 10.2025
  • Efficient IT support technician with a passion for assisting end-users in a satisfactory and timely manner.
  • Skilled in learning new material at a moment's notice.
  • Praised for resourcefulness in stressful situations and an optimistic attitude.
  • VPN configuration
  • Ticket management
  • Remote support
  • Active directory
  • Customer Service
  • Provided support for Windows, Mac OSX, and Linux operating systems.
  • Utilized remote desktop tools to provide remote assistance for users.
  • Diagnosed and provided satisfactory solutions to complex tickets in a timely manner.

Barista Shift Supervisor

Starbucks
Somerset, USA
12.2020 - 08.2023
  • Trained staff on store procedures and daily tasks to enhance service quality.
  • Managed barista staff to deliver exceptional customer service and smooth operations.
  • Maintained accurate records of daily transactions, including sales totals, cash flow, inventory control, and personnel scheduling.
  • Maintained accurate daily transaction records, ensuring effective cash flow and inventory management.

Education

High School Diploma -

Franklin High School
Somerset, NJ
06-2020

Skills

  • VPN configuration
  • Ticket management
  • Remote support
  • Active directory
  • Customer Service
  • Windows
  • Mac OS X
  • Linux
  • Remote desktop tools
  • Diagnosing complex tickets
  • Training staff
  • Staff management
  • Customer service
  • Collaboration
  • Productivity improvement
  • Profitability improvement
  • Record keeping
  • Sales tracking
  • Cash flow management
  • Inventory control
  • Personnel scheduling
  • Java Full Stack Web Development
  • remote support
  • active directory
  • software troubleshooting
  • problem solving
  • team collaboration
  • Printer setup

Job Title

IT Technician

Timeline

IT Help Desk Technician

PVH
06.2023 - 10.2025

Barista Shift Supervisor

Starbucks
12.2020 - 08.2023

High School Diploma -

Franklin High School
Joseph Schlosser