Smitkumar Patel
Des Plaines,IL
Summary
Highly motivated IT professional with experience in technical troubleshooting, service desk support, and data management. Strong proficiency in Python, Java, and C++ programming languages, along with expertise in Microsoft Office. Background in IT Help Desk support equipped with the ability to triage, troubleshoot, diagnose, and resolve incidents in a fast-paced environment. Skilled in providing Tier 1 IT support for hardware and software to company personnel. Experience in various roles has honed strong customer service skills. Holds an Associate of Science in Computer Science from Oakton Community College and currently pursuing a Bachelor's degree in Computer Science at DePaul University. A team player valuing cooperation and analysis committed to delivering excellent results.
Overview
3
3
years of professional experience
Work History
IT Help Desk Technician
Health Care Service Corporation
Waukegan, IL
10.2022 - 09.2023
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Troubleshoot for Windows 365, VPN, and virtual desktop issues.
- Researched, documented, and escalated support cases to higher levels of support when unable to resolve issues using available resources.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Triage/troubleshoot/diagnose/resolve incidents, through the use of experience, available documentation, and tools
Cash Office Specialist/Guest Services Associate
Target
Niles, IL
06.2022 - 10.2022
- Greeted customers and responded to informational requests.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs.
- Handled cash and deposits using the proper accounting procedures and documentation. Administered all point of sale opening and closing procedures.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Managed customer complaints and rectified issues to complete satisfaction.
Data Entry Associate
Ravinia Health
Chicago, IL
01.2022 - 07.2022
- Identified, corrected and reported data entry errors.
- Maintained confidentiality of client and staff personal details by adhering to company regulations and requirements.
- Proofread documents and edited materials to correct grammar and spelling mistakes.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Proofread and edited documents to correct errors.
Online Grocery Associate
Walmart
Niles, IL
08.2020 - 09.2021
- Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise; ensuring the accuracy of orders prior to pick up; making appropriate product substitutions and consulting with the customer as needed to ensure satisfaction; and following up on out-of-stock merchandise
- Assisted customers with online grocery orders, answering questions and providing helpful information.
Education
Bachelor of Science - Computer Science
DePaul University
Chicago, IL05-2025
Associate of Science - Computer Science
Oakton Community College
Des Plaines, IL07.2022
Skills
- Technical troubleshooting
- Python, Java, C,
- Service desk support
- Microsoft Office 365 expertise
- Data entry
- Computer skills
- Data Management
- Virtual desktop, VPN
- Time Management
- Teamwork and Collaboration
Timeline
IT Help Desk Technician
Health Care Service Corporation
10.2022 - 09.2023
Cash Office Specialist/Guest Services Associate
Target
06.2022 - 10.2022
Data Entry Associate
Ravinia Health
01.2022 - 07.2022
Online Grocery Associate
Walmart
08.2020 - 09.2021
Bachelor of Science - Computer Science
DePaul University
Associate of Science - Computer Science
Oakton Community College
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