Victor Pereira
Port Saint Lucie,FL
Summary
Experienced IT Technician with a keen interest in cybersecurity and related fields, pursuing additional certifications to enhance expertise. Proactive and dedicated professional eager to leverage technical skills and growing cybersecurity knowledge in a challenging new role. Open to relocation to Boca Raton, Delray Beach, or Fort Lauderdale, FL. Authorized to work in the US for any employer.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Merchant Lynx Services
02.2025 - Current
- Manage Active Directory, including user accounts, permissions, and network security.
- Troubleshoot and resolve hardware, software, and network issues.
- Support and maintain CRM systems, ensuring smooth operation.
- Diagnose and address system errors or performance problems.
- Provide technical support and assistance to users.
- Ensure all IT systems are running efficiently and securely.
Sales Representative
Business Outreach Group
08.2024 - 11.2024
- As a sales rep who cold calls at business outreach group, my job was to reach out to potential customers who haven't interacted with our company before. I identify and contact these prospects, introduce them to our products or services, and try to build a connection to generate interest. My goal was to set up meetings, qualify the leads, and eventually turn them into paying customers. I handled a lot of calls, addressed any objections that come up, and follow up regularly to nurture the relationship and move the leads through the sales pipeline.
Porter
Porsche Cars North America
11.2022 - 08.2023
- Safely and efficiently park, retrieve, and deliver customer vehicles, making sure the protection of their property and maintaining a high level of security.
- Perform vehicle inspections to identify and report any damages or issues to the appropriate personnel, securing quick resolution.
- During times of high traffic, assist in organizing parking arrangements and vehicle flow to maximize efficiency and customer satisfaction.
- Assist the service staff in the timely and efficient delivery of vehicles for customer appointments, maintenance, and repairs.
Server Assistant
Tavolino Della Notte
11.2021 - 08.2022
- Assist servers in providing excellent customer service by promptly and courteously greeting guests, seating them, and corroborate their needs are met throughout their dining experience.
- Set up dining areas, including arranging tables, chairs, and utensils, to create a welcoming and organized environment for guests.
- Clear and reset tables efficiently, removing used dishes, glassware, and utensils, and preparing them for the next guests.
- Collaborate closely with the kitchen staff to ensure timely delivery of food and beverages to the appropriate tables.
Server Assistant
Benihana
05.2020 - 03.2021
- By respectfully and promptly sitting visitors and make certain their needs are satisfied throughout their dining experience, I can help servers provide exceptional customer service.
- Set up dining rooms, including arranging chairs, tables, and utensils, to provide visitors with a welcoming and clean atmosphere.
- Clearing the tables, seats, and condiment stations is only one example of how to keep the dining room clean and sanitary.
Education
High school diploma -
Monarch High School
Coconut Creek, FL08.2020
Skills
- Bilingual
- Cash handling
- Operating systems
- Communication
- Software troubleshooting
- Restaurant Experience
- Active Directory
- Microsoft Excel
- Guest services
- Technical support
- Bussing
- English
- Organizational skills
- Retail math
- Decision-making
- Ticket support system management
- Help desk support
- Customer service
- Portuguese
- Windows
- Cash register
- Desktop support
- Retail sales
- Microsoft Word
- Valet parking
- Food Service
- Cold Calling
- Cashiering
- Microsoft Windows Server
- Microsoft Office
- Printer setup
- Software installation
- System diagnostics
- Remote support
- Technical troubleshooting
Certification
- Google Cybersecurity Certificate - Issued July 2025
- Real Estate License - Expires September 2025
Languages
Portuguese - Fluent
Spanish - Beginner
Timeline
IT Help Desk Technician
Merchant Lynx Services
02.2025 - Current
Sales Representative
Business Outreach Group
08.2024 - 11.2024
Porter
Porsche Cars North America
11.2022 - 08.2023
Server Assistant
Tavolino Della Notte
11.2021 - 08.2022
Server Assistant
Benihana
05.2020 - 03.2021
High school diploma -
Monarch High School
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