Carlos Hernandez
Hialeah,FL
Summary
Customer-focused Sales Professional with multiple years of expertise generating maximum sales by consistently meeting customers' needs. Successfully identifies customer preferences by fielding questions and engaging in information-gathering conversations. Hard worker always willing to perform extensive research and legwork to meet customer requests.
Overview
7
7
years of professional experience
Work History
IT Help Desk Technician
RiCOMA International Corporation
Miami, FL
09.2023 - Current
- Provide first-level technical support to end-users, responding to inquiries via phone, email, or ticketing system for Windows or Android based systems and printers
- Troubleshoot and resolve hardware, software, and network-related issues promptly and efficiently
- Document all support requests, solutions provided, and actions taken in a detailed and organized manner
IT Field Service Technician
Best Buy
Smyrna, GA
09.2022 - 08.2023
- Install, troubleshoot and repair home theater equipment, PC (hardware & software), sound systems and smart home equipment
- Upsell and Cross-selling to all customers, meeting a quota of $40 per stop.
- Setup firewalls, switches and routers when necessary
- Replaced hardware parts on Windows and Mac computers
- Provide exceptional service in customers homes
- Set appointments, handle calls to answer any questions a customer might have.
Sales Professional
Comcast
Hiram, GA
04.2020 - 06.2022
- Engage with prospective customers via phone, email, or in-person to introduce Xfinity products and services
- Educate customers about the features, benefits, and pricing of Xfinity products, tailoring recommendations to their needs
- Assist customers in selecting the most suitable Xfinity packages, including internet, cable TV, and home phone services.
IT Field Service Technician
Best Buy
Miami, FL
04.2018 - 04.2020
- Install, troubleshoot and repair home theater equipment, PC (hardware & software), sound systems and smart home equipment
- Upsell and Cross-selling to all customers, meeting a quota of $40 per stop.
- Setup firewalls, switches and routers when necessary
- Replaced hardware parts on Windows and Mac computers
- Provide exceptional service in customers homes
- Set appointments, handle calls to answer any questions a customer might have.
Sales Professional
Solar Bear
Hialeah, FL
02.2017 - 03.2018
- Developed and implemented sales strategies to increase customer base and boost revenue.
- Provided continued customer support after closing sales.
- Advised customers on different financing options.
- Exceeded sales objectives to capture new leads and customers.
Education
Associate of Science - Information Technology
Miami Dade College
Hialeah, FLSkills
- Sales and Marketing Strategies
- Sales Expertise
- Client Service
- Zendesk
- Technical support
- IT support
- Help Desk
- Customer service
- Bilingual
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
IT Help Desk Technician
RiCOMA International Corporation
09.2023 - Current
IT Field Service Technician
Best Buy
09.2022 - 08.2023
Sales Professional
Comcast
04.2020 - 06.2022
IT Field Service Technician
Best Buy
04.2018 - 04.2020
Sales Professional
Solar Bear
02.2017 - 03.2018
Associate of Science - Information Technology
Miami Dade College
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