Marshal Underwood
Wichita,KS
Summary
Dynamic IT professional with hands-on experience at Ennovar Technology Services, excelling in troubleshooting and optimizing systems. Proficient in Python and network protocols, achieved a 20% reduction in downtime through effective troubleshooting and system optimization.A dynamic team contributor excelling in high-pressure settings, maintaining secure, and efficient IT operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Help Desk Technician
Ennovar Technology Services & Solutions
08.2025 - Current
- Provide Tier 1, 2, and 3 IT support, troubleshooting hardware, software, and network issues for end-users.
- Install, configure, and maintain computer systems, servers, and network devices.
- Collaborate with cross-functional IT teams to resolve complex technical problems.
- Document support tickets, workflows, and technical procedures to improve team efficiency.
- Monitor system performance, ensure uptime, and assist in maintaining a secure IT environment.
IT Technician Intern
Wichita Public Schools (USD 259)
05.2025 - 08.2025
- Installed, configured, and maintained secure computer systems and network equipment.
- Diagnosed and resolved hardware, software, and network issues, reducing downtime by 20%.
- Collaborated with technical staff to implement IT solutions aligned with cybersecurity and configuration management best practices.
Office Assistant
Wichita State Testing Center
01.2024 - 05.2024
- Managed confidential testing data with integrity and accuracy.
- Streamlined administrative workflows, improving operational efficiency in a regulated environment.
Manufacturing & Logistics Intern
Spirit AeroSystems
05.2021 - 08.2021
- Ensured secure handling of operational and manufacturing data while automating workflows using CMC programming, improving precision and data security.
- Partnered with cross-functional teams to optimize processes and maintain controlled, compliant data environments.
Education
Bachelor of Science - Cybersecurity, Minor in Philosophy
Wichita State University
Wichita, KS05.2026
A.S. - Science
Butler Community College
El Dorado, KS05.2023
Skills
- Python and C
- PowerShell and Bash
- Network protocols (TCP/IP)
- VPN and firewall configuration
- Intrusion detection systems (IDS/IPS)
- Kali Linux and CyberChef
- Vulnerability assessment and management
- Splunk and log analysis
- SIEM concepts and incident response
- Ethical hacking and penetration testing
- Threat monitoring strategies
- Operating systems (Linux, Windows, MacOS)
- Microsoft Office Suite
Certification
CompTIA Security+ Certification, Expected in 05/26
Relevant Coursework
- Competitive Ethical Hacking: Penetration testing, Vulnerability assessment, NCL Games 2025
- Applied Programming & Scripting: Python, PowerShell, Bash scripting
- Cyber Operations: Incident response, Threat monitoring, Cybersecurity operations
Leadership, Service & Engagement
- Vice Polemarch, Kappa Alpha Psi Fraternity Inc., Lead chapter operations & training, 2024-Present
- NSBE & BSU, Active in professional & cultural organizations, 2023-Present
- American Red Cross, Volunteer - 400+ hours supporting community initiatives
Timeline
IT Help Desk Technician
Ennovar Technology Services & Solutions
08.2025 - Current
IT Technician Intern
Wichita Public Schools (USD 259)
05.2025 - 08.2025
Office Assistant
Wichita State Testing Center
01.2024 - 05.2024
Manufacturing & Logistics Intern
Spirit AeroSystems
05.2021 - 08.2021
Bachelor of Science - Cybersecurity, Minor in Philosophy
Wichita State University
A.S. - Science
Butler Community College