Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Hi, I’m
Giovanni Toledo
Computer Science
Camarillo,CA
Summary
Overview
1
year of professional experience
3
years of post-secondary education
2
Certifications
2
Languages
Work History
Oxnard Union High School District, Oxnard, California
IT Help Desk Technician
2022.11 - Current (1 year & 10 months)
Job overview
- Assisted IT Administrator in overseeing the management and maintenance of the school site's IT infrastructure, including servers, network systems, and hardware. Implemented proactive measures to ensure smooth operation of IT systems and minimized downtime for teachers and staff. Managed software installations, updates, and licensing for various educational applications used by faculty and students
- Provided technical support to faculty, staff, and students, resolving IT-related issues and ensuring timely resolution of support tickets. Led a team of IT technicians to deliver efficient help desk services and maintain high levels of user satisfaction. Developed and implemented standard operating procedures for IT support, resulting in streamlined processes and improved response times.
- Collaborated with school administration to assess technology needs and develop long-term IT strategies aligned with educational goals. Managed implementation of new technologies, such as interactive whiteboards, digital learning platforms, and educational software. Conducted technology training sessions for faculty and staff, ensuring effective utilization of IT resources and tools.
- Implemented robust data security measures to protect sensitive student and faculty information, ensuring compliance with relevant regulations. Conducted regular backups and implemented disaster recovery plans to safeguard critical data and minimize data loss risks.
Sage Publications Inc., Thousand Oaks, CA
IT Analyst
2022.09 - 2022.11 (2 months)
Job overview
- Deploy Windows 11 laptops, desktops for Confidential and Confidential end users, and recommend and implement corrective solutions.
- Provide first and second level support for Windows 11 migrations.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service.
- Access need for and implement performance upgrades to PC boxes, including installation of CPUs, I/O and NIC cards, hard disks, RAM, memory chips, CD-ROMs, and so on.
- Administer and resolve issues with Windows 11 migrated end-user workstations networking software products.
- Receive and respond to incoming calls, and/or e-mails regarding desktop problems via assignment of trouble tickets using Jira software environment.
Education
California State University Channel Islands Camarillo, CA
Bachelor of Science from Computer Science
2019.01 - 2022.05 (3 years & 4 months)
University Overview
Skills
Skills: OOP, Node.js, APIs, Git, Github, REST, XML, Software troubleshooting, Jira Software
undefinedProjects
Projects
WeTravel-https://we-travel-around.herokuapp.com/
Creator
- Built a dynamic web application with my colleagues that allows users to request a tourist guide or work as a tourist guide.
- Designed multiple web components utilizing Vue.js framework, SQL, html, JavaScript and other applications.
- Designed components: user sign up/login component, profile component, chat component, schedule component.
Bear Budget App
Creator
- Built a native mobile app for Android that allows a user to track spending and alert users when reaching their spending limit.
- Designed a user log in component that utilized Google Firebase. Implemented a sign up option, where user would be required to sign up using an email. User would also have the option of resetting password.
- Designed a UI list that utilized SQLite database to store and track expenses.
Flickr Photos App
Creator
- Built a react-native app that requires the Flickr API for search photos and renders the results in a Flatlist component.
- Devised a view component where users have the option of viewing profile.
- Devised a component where users can upload photos, utilizing mobile camera functionality, with a description.
Charity Website
Creator
- Built a WordPress charity website for refugees to view resources and request help.
- Devised a form that allowed users to list the number of items to donate using html, MySQL and php.
- Devised a view component where users could view what resources are available to request.
- Devised a component with the option to sign up for benefits.
Certification
Google: Technical Support Fundamentals
Timeline
IT Help Desk Technician
Oxnard Union High School District
2022.11 - Current (1 year & 10 months)
IT Analyst
Sage Publications Inc.
2022.09 - 2022.11 (2 months)
Google: Technical Support Fundamentals
2022-09
Google: Foundations: Data, Data, Everywhere
2022-08
California State University Channel Islands
Bachelor of Science from Computer Science
2019.01 - 2022.05 (3 years & 4 months)
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