Donovan Moncrease
Team Leader
Kalamazoo,MI
Summary
Highly motivated and ambitious communications student seeking internship opportunities. Interested in leveraging communication and team working skills to positively contribute to an organization’s corporate or departmental objectives, while gaining valuable industry experience. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
10
10
years of professional experience
12
12
years of post-secondary education
Work History
Guide
Escape Zone Farmington
03.2016 - 11.2016
- Assisted customers through a series of riddles to help them escape the room.
- Achieved budget goals by closely monitoring expenses and identifying cost-saving opportunities.
- Make sure every customer has fun and exciting experiences.
- Managed daily operations of the escape room facility, ensuring smooth business functioning and optimal guest experience.
- Increased escape room success rate by implementing regular staff training and development sessions.
- Oversaw maintenance of all escape rooms, ensuring timely repairs and regular updates to keep experiences fresh and engaging.
CEO
HighRollers Inc
01.2016 - Current
- At the age of 16 I came up with a clothing line which is sold through my community and online.
- Collaborated with marketing team to create visually appealing promotional materials for new collections.
- Generated increased media attention by collaborating with prominent influencers within the fashion industry.
- Boosted sales figures through effective visual merchandising strategies at retail outlets.
- Optimized inventory management systems for accurate forecasting and reduced waste levels.
- Developed and maintained courteous and effective working relationships.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Developed an attractive product line that catered to the target market''s preferences and trends.
- Generated positive publicity through press coverage and influencer collaborations, driving sales growth.
Team Leader, Sales Operations
The Refinery
01.2021 - 01.2024
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Led targeted marketing campaigns to boost brand awareness and generate qualified leads for the sales pipeline.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
Sales Associate
Panera Bread
04.2016 - 09.2017
- Interacted with customers and prepared food.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
Basketball Trainer
T. I. T. A. L Basketball Camp
06.2014 - 09.2017
- Cultivated strong relationships with parents/guardians to encourage ongoing support for the program beyond financial contributions; communicated expectations clearly from start of season throughout its entirety.
- Collaborated with coaching staff to design effective practice schedules focusing on skill development and refinement.
- Led dynamic drills targeting specific skill sets-footwork mastery being one key focus area-resulting in enhanced court movement and increased defensive effectiveness.
- Improved player agility and speed through specialized strength and conditioning exercises.
Home Health Aide
Beacon Home Health
10.2019 - 02.2020
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Utilized effective communication skills when interacting with diverse populations including non-English speakers or individuals with cognitive impairments.
- Managed complex wound care under the supervision of a registered nurse, facilitating timely healing processes.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Delivery Driver Helper
UPS
11.2018 - 12.2018
- Assisted in conducting regular vehicle inspection checks to ensure operational readiness before each shift began, preventing potential breakdowns or maintenance issues while en route delivering packages.
- Demonstrated punctuality and reliability by consistently arriving on time for work shifts, contributing to smooth daily operations.
- Increased fuel efficiency through careful navigation assistance, reducing unnecessary stops or detours during deliveries.
Education
Bachelor of Arts (B.A - communications
Western Michigan University
Kalamazoo, Southfield, MI 09.2018 - 05.2024
Sociology - Communication Studies
Western Michigan University
Kalamazoo, MI 09.2017 - 04.2024
Skills
Microsoft Office: MS Word
MS Excel
Online Research
Arts and culture
Company branding
Team Building
Public speaking
Training and mentoring
Creative solutions
Cash Handling
Additional Information
- LEADERSHIP ACTIVITIES , Member Sincerely From (Fall 2017 – Present) Sprinter Southfield High School Varsity Track & Field (Spring 2014 – Spring 2017) Sunday School Teacher Life Renewal Church Farmington Hills, MI (Spring 2014 – Fall 2016) Point Guard Southfield High School Southfield, MI (Spring 2016) ACHIEVEMENTS Dean’s List Western Michigan University Kalamazoo, MI (Fall 2017) Finalist Southfield School District Essay Contest (Fall 2016)
Timeline
Team Leader, Sales Operations
The Refinery
01.2021 - 01.2024
Home Health Aide
Beacon Home Health
10.2019 - 02.2020
Delivery Driver Helper
UPS
11.2018 - 12.2018
Bachelor of Arts (B.A - communications
Western Michigan University
09.2018 - 05.2024
Sociology - Communication Studies
Western Michigan University
09.2017 - 04.2024
Sales Associate
Panera Bread
04.2016 - 09.2017
Guide
Escape Zone Farmington
03.2016 - 11.2016
CEO
HighRollers Inc
01.2016 - Current
Basketball Trainer
T. I. T. A. L Basketball Camp
06.2014 - 09.2017
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