Morgan Cummings
Oshkosh,Wisconsin
Summary
Dynamic professional with a proven track record in customer engagement and conflict mediation, honed across roles at Starbucks and other leading retailers. Excels in group management and creative solutions, significantly enhancing customer satisfaction and loyalty. Demonstrates strong leadership and presentation skills, ensuring high-quality service and operational efficiency.
Overview
6
6
years of professional experience
Work History
Guide
The North Face Inc.
Oshkosh, Wisconsin
09.2023 - Current
- Handled customer inquiries and resolved issues promptly to maintain high levels of satisfaction.
- Helped make sure customers were satisfied while finding our product
- Work at the registers
- Make sure we have product to put out on the floor
Barista
Starbucks
Hudson, Wisconsin
12.2022 - 07.2023
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Barista
Starbucks
Wausau, WI
08.2021 - 06.2022
- Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Associate
Old Navy
Wausau, WI
09.2020 - 08.2021
- Assisted customers with selecting items and answering questions about products.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Cashier
Lamb's Fresh Market
Wausau, WI
09.2019 - 09.2020
- Answered customer questions and provided store information.
- Worked closely with front-end staff to assist customers.
- Greeted customers promptly and responded to questions.
- Helped with purchases and signed customers up for rewards program.
- Adhered to social distancing protocols and wore mask or face shield.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Host
Bbjacks
Wausau, WI
09.2018 - 07.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Provided excellent customer service by anticipating customer needs.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
Bachelor of Science - Business Administration
Purdue Global
Online06-2026
High School Diploma -
Wausau East High School
Wausau, WI05-2022
Skills
- Group management
- Engaging personality
- Strong leadership
- Customer engagement
- Conflict mediation
- Guest relations
- Supply replenishment
- Sales
- Presentation skills
- Cleaning
- Creative solutions
- Public speaking
Timeline
Guide
The North Face Inc.
09.2023 - Current
Barista
Starbucks
12.2022 - 07.2023
Barista
Starbucks
08.2021 - 06.2022
Associate
Old Navy
09.2020 - 08.2021
Cashier
Lamb's Fresh Market
09.2019 - 09.2020
Host
Bbjacks
09.2018 - 07.2019
Bachelor of Science - Business Administration
Purdue Global
High School Diploma -
Wausau East High School
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