Donovan Morrison
Sk Elite
Irving,TX
1
Language
7
years of professional experience
Knowledgeable Project Manager experienced in managing roofing projects with a focus on high-quality workmanship and safety compliance. Achieved success in residential and commercial roofing installations, repairs, and maintenance through strong problem-solving skills and attention to detail. Committed to contributing to team success and advancing organizational objectives with a positive attitude and dedication.
Work History
Roofing Contractor
3 Months- Developed and maintained client relationships to drive sales growth and customer satisfaction.
- Conducted detailed roof inspections to assess conditions and recommend appropriate solutions.
- Led negotiations with clients to finalize contracts while ensuring profitability for the organization.
- Improved sales performance by tailoring presentations to suit individual client needs and preferences.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Utilized advanced negotiation tactics when closing deals or resolving disputes between parties involved in roofing projects.
- Enhanced company reputation by consistently delivering high-quality roofing solutions to clients.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Educated customers on the benefits of various roofing products, resulting in informed decision-making.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
General Manager
5 Years 5 Months- Ensured outstanding customer service and food quality through effective task delegation and hands-on support.
- My position involves preparing customers orders and handing them out, delegating employees and helping around as needed.
- Directed operations to enhance food service efficiency and customer satisfaction.
- Mentored team leaders, fostering professional development and improving team dynamics.
- Implemented cost control measures to optimize budget management and resource allocation.
- Oversaw compliance with health and safety regulations, maintaining high standards of food safety practices.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Coordinated cross-functional teams to execute initiatives that improved customer satisfaction rates.
- Developed and implemented strategies to increase sales and profitability.
- Enhanced overall efficiency by streamlining food service processes and introducing new menu items.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Oversaw training of more than 30 team members.
- Reviewed and approved employee schedules and timesheets.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw balancing of cash registers, reconciled transactions, and deposited the establishment's earnings to bank.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Amazon Outbound Packer
6 Months- Get customers orders ready and pack them up
- Prepared and packed customer orders for shipment, ensuring accuracy and timeliness
- Receive and put away inventory
- Use scanners to read bar codes on product
- Identified and resolved technical issues
- Monitored product quality requirements to maintain standards and prevent defects
- Applied safety standards consistently to ensure a secure working environment
- View prompts on screens and follow the direction for some task
- Troubleshoot problems
Shift Leader
1 Year 3 Months- Assisted customers by providing exceptional service to enhance their overall experience., in the business of making the customers' lives easier with generosity.
- Took responsibility for tasks to ensure high-quality outcomes and accountability., We give more than expected. We embrace accountability and we have high standards, never accept less than the best
- I worked in various roles within the restaurant, making dough and assisting customers at the front counter and drive-thru.
- Trained new employees and led shifts, overseeing operations in drive-thru while maintaining availability for team support.
Education
HS Diploma - Entrepreneurship
Skills
Employee mentoring
Kitchen equipment maintenance
Logistics Coordination
Communication Skills
Cash handling
Roofing project management
Safety Compliance
Customer engagement
Cash Register skills
Kitchen Equipment Tech
Warehouse Packer
LANGUAGES
English
Timeline
Roofing Contractor
Sk Elite
06.2026 - CurrentRead More
Amazon Outbound Packer
Amazon Fulfillment Center
10.2021 - 04.2022Read More
General Manager
Braums Ice Cream And Dairy
01.2021 - 06.2026Read More
Shift Leader
Lil Caesars
10.2019 - 01.2021Read More
John Marshall High School
HS Diploma from Entrepreneurship
Read More