Donovan Paddock
Bismarck,ND
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
15
15
years of professional experience
Work History
Field Service Technician
Dynamic Gaming Solutions
Bismarck, ND
11.2025 - Current
- Diagnosed and resolved technical issues with gaming machines on-site, ensuring minimal downtime.
- Collaborated with clients to deliver exceptional service and support, improving customer satisfaction ratings.
- Developed comprehensive documentation for repair procedures, contributing to knowledge sharing across the team.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Convert, upgrade, and remove equipment from site or updating equipment to more dynamic gaming equipment.
Mechanical Technician
Lotusworks/Intel
Chandler, AZ
05.2024 - 03.2025
- Maintain HVAC systems at Intel Fab 52 for optimal performance.
- Collaborated with Engineers and Technicians for system maintenance, plant rotations, troubleshooting, and repair. LOTO and PPE trained.
- Monitored performance of mechanical systems, Chillers, Clean Room Air Handlers, Broilers, Heat Exchangers, Centrifugal Pumps, Exhaust Systems, and Scrubbers.
- Conducted system readings nightly to ensure equipment safety and reliability.
- Investigated system alarms through Simplicity, SCADA, and HMI to identifying issues and implementing solutions that minimized downtime and to insure proper performance.
- Conducted preventive maintenance on machinery, reducing downtime and increasing operational efficiency.
Senior Electronics Technician
Yamaichi Electronics/Intel
Chandler, AZ
05.2022 - 06.2024
- Maintain and repair HBI semiconductor chip testers in R&D setting, ensuring optimal performance.
- Collaborate with engineers to update procedures and document new instructions for prototypes.
- Trained in CMMS and SkyBridge, recognized for reliable service by Intel engineers and managers.
- Identify and resolve error codes, enhancing system reliability and efficiency.
- Documented step-by-step procedures for prototype testers, enhancing clarity in operations and reducing error rates through improved training materials.
- Implemented updates to Tester Operating Systems and software, resulting in noticeable gains in functionality and user satisfaction.
Field Service Installations and Conversions
Payment Alliance International
Chandler, AZ
02.2021 - 05.2022
- Installed and removed ATMs across North America, enhancing operational efficiency.
- Converted security locks, ensuring top-tier protection for financial institutions.
- Managed lock codes for Sargent & Greenleaf systems, maintaining secure access.
- Collaborated with Vantage Technical Services for seamless setup and NVRAM clearing.
- Contributed to significant improvements in security protocols and service delivery.
- Utilized advanced lock management systems to de-initialize and re-initialize codes, streamlining operations and improving security protocols for banking partners.
Operations Technician
General Dynamics/ Belcan
Scottsdale, AZ
05.2020 - 02.2021
- Manufactured radar systems for airlines and military, ensuring high-quality standards.
- Inspected and repaired communication systems, enhancing operational reliability.
- Trained in advanced soldering and circuit identification, boosting technical proficiency.
- Certified in J-STD, IPC-610 and torque tools, ensuring compliance and safety.
- Implemented COVID prevention measures, maintaining a safe work environment.
- Utilized J-STD certification to implement best practices in circuit identification, resulting in marked gains in accuracy and efficiency during assembly processes.
Field Service Engineer
Edwards/Intel
Chandler, AZ
11.2018 - 05.2020
- Install and maintain semiconductor equipment, ensuring compliance with safety standards.
- Collaborated with Intel owners to enhance system performance and reliability.
- Executed preventive maintenance, achieving measurable improvements in system up time.
- Certified in LOTO and PPE, ensuring safe and efficient operations.
- Conducted in-depth calibrations of gas and water flow systems, leading to optimized performance and measurable reductions in equipment downtime.
- Implemented advanced maintenance protocols for vacuum systems, achieving substantial improvements in system efficiency and safety compliance.
Slot Technician II
Gila River Gaming Enterprises
Chandler, AZ
12.2010 - 10.2018
- Installed and relocated gaming machines.
- Executed repairs on electronic gaming machines, achieving substantial improvements in up time and minimizing service disruptions.
- Trained and mentored staff, promoting skill development and teamwork, which resulted in improved service delivery and employee satisfaction.
- Coordinated with gaming vendors for machine installations and updates, ensuring smooth transitions and compliance with regulatory standards.
- Executed timely repairs on gaming machines, significantly enhancing up time and reducing service disruptions for optimal player experience.
- Analyzed player data trends to improve machine placement, leading to noticeable gains in player engagement and revenue generation.
Education
High school or equivalent - Business Education/ Art
Phoenix College
Phoenix, AZ06.2017
High school or equivalent - Visual Communications
Arizona State University
Tempe, AZ06.1995
Diploma - General Academics
Tolleson Union High School
Tolleson, AZ06.1993
Skills
- Mechanical knowledge
- Troubleshooting
- Firmware
- Electrical experience
- Soldering
- Preventive Maintenance
- Teamwork and coordination
- Technical support
- Schematic interpretation
- Hardware and software install
- Equipment Repair
- Work orders
- Customer service
- CMMS
- HVAC
- Assembly
- Manufacturing
Languages
Navajo: Proficient
Interests
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Car detailing and polishing
- Watching Movies and TV Shows
- Backpacking and Hiking
- Archery
Timeline
Field Service Technician
Dynamic Gaming Solutions
11.2025 - Current
Mechanical Technician
Lotusworks/Intel
05.2024 - 03.2025
Senior Electronics Technician
Yamaichi Electronics/Intel
05.2022 - 06.2024
Field Service Installations and Conversions
Payment Alliance International
02.2021 - 05.2022
Operations Technician
General Dynamics/ Belcan
05.2020 - 02.2021
Field Service Engineer
Edwards/Intel
11.2018 - 05.2020
Slot Technician II
Gila River Gaming Enterprises
12.2010 - 10.2018
Diploma - General Academics
Tolleson Union High School
High school or equivalent - Business Education/ Art
Phoenix College
High school or equivalent - Visual Communications
Arizona State University