Donovan Pillay
Lexington,KY
Overview
5
5
years of professional experience
Work History
Shift Leader
Andy’s Frozen Custard
03.2025 - Current
- Delivered customer service in a fast-paced, high-volume environment
- Collaborated with team members to maintain operational efficiency
- Assisted with inventory tracking and daily store operations
IT Intern
Southeastern Community College
05.2024 - 08.2024
- Performed operating system updates, software installations, and system resets across campus computers
- Assisted IT staff with troubleshooting hardware and software issues for faculty and staff
- Supported maintenance of campus technology infrastructure and ensured systems remained operational and secure
Insurance Intern
State Farm
05.2021 - 08.2021
- Assisted agents with administrative support and documentation
- Organized and maintained confidential customer records
- Supported customer communication and office workflow
Education
BA - Information Communication Technology
University of Kentucky
Lexington, KY05-2026
Skills
- Cybersecurity & IT: Endpoint troubleshooting, system configuration, software patching & updates, basic security & privacy principles, device support
- Programming / Web: HTML, Java (basic)
- Professional Skills: Communication, teamwork, customer service, time management, problem solving
- Team leadership
- Problem-solving
Timeline
Shift Leader
Andy’s Frozen Custard
03.2025 - Current
IT Intern
Southeastern Community College
05.2024 - 08.2024
Insurance Intern
State Farm
05.2021 - 08.2021
BA - Information Communication Technology
University of Kentucky