Donovan Riser
Fountain,CO
Summary
Experienced customer service representative with over 13 years in fast-paced settings. Specializes in providing technical support and solutions in technology and financial services. Demonstrated ability to manage customer inquiries and resolve issues promptly. Available for relocation and authorized to work in the US.
Overview
2026
2026
years of professional experience
Work History
Child Support Specialist
Young Williams CSS
Colorado Springs, CO
2025 - Current
- Managed child support cases, ensuring compliance with relevant regulations and policies.
- Collaborated with legal teams to facilitate timely resolution of disputes and enforcement actions.
- Conducted thorough investigations to verify financial information and establish accurate support obligations.
- Developed training materials for new staff, enhancing understanding of child support processes and systems.
- Led community outreach initiatives to educate parents about child support services and available resources.
- Enhanced child support enforcement by conducting thorough case investigations and analysis.
- Maintained strict confidentiality while managing sensitive information related to clients'' personal lives and finances.
Food Service Worker
SSP America
Colorado Springs, CO
03.2024 - 01.2025
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Maintained a clean and organized cashier station, ensuring efficient workflow for both customers and colleagues
- Collaborated with team members to resolve any discrepancies or issues related to customer transactions
- Assisted in training new cashiers on proper procedures for handling transactions and providing excellent customer service
- Utilized point-of-sale (POS) system to process orders accurately while maintaining high transaction speed
- Resolved customer complaints or conflicts in a professional manner, striving to find satisfactory resolutions for all parties involved
- Provided feedback to management regarding customer preferences, suggestions for improvement, or potential issues observed at the cashier station
Shift Lead
Wingstop
Manhattan, KS
09.2023 - 02.2024
- Performs all tasks and responsibilities of a Wingstop crew member.
- Ensure that each Guest receives outstanding service by providing a guest-friendly environment. That includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.
- Trains newer or less experienced crew members in their tasks and responsibilities.
- Practices inventory control standards.
- Ensure store policies are being followed by all staff members.
- Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
- Open and/or close the restaurant and meet required work hours.
- Manage and motivate the crew members.
- Ensure breaks are coordinated effectively and quickly.
- Assemble and package orders according to Wingstop standards.
- Assist all other positions when necessary.
- Assist in keeping the kitchen & dining room clean throughout the shift.
- Ensure that all crew members are always health safety conscious.
- Resolve customer issues with efficiency and a good attitude.
- Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.
- Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.
- Enforce the Wingstop uniform and jewelry policy.
- Ensure that each guest has a positive, long-lasting impression of the Wingstop experience
Front of House Manager/Server
Guckenheimer at Google
Los Angeles, CA
05.2022 - 08.2023
- Managing the front-of-house team.
- Ensuring the customer receives the warmest possible welcome
- Train New staff as they are hired by the General Manager
- Maintain a shift schedule.
- Oversee day-to-day operations in the FOH
- Ensure customer satisfaction by quickly fixing any issues
- Facilitate quick and efficient communication between front and back-of-house (BOH)
- Worked Closely with General, Bar and BOH Manager.
Busser
Universal Studios Hollywood
Universal City, CA
08.2021 - 04.2022
- Monitor tables for drink refills.
- Clear tables and deliver dishes to dishwashers.
- Clean and sanitize tables thoroughly, adhering to safety guidelines.
- Replenish table condiments.
- Improve efficiency of the kitchen by suggesting a new system for packaging to-go orders.
Bay Supervisor
Blue Beacon Truck Wash
Houston, TX
07.2019 - 12.2020
- Responsibilities
- Get customer order
- Greet customer
- Inspect truck
- Supervise bay attendants
- Ring up customer and process their payments
- Labor clocking in and out bay attendants
- Accomplishments
- I worked hard to become a bay supervisor and gotten two raises for hard work
Front Desk
Club Houston
Houston, TX
07.2016 - 01.2019
- Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing
- Ensure all rooms are cared for and inspected according to standards
- Protect equipment and make sure there are no inadequacies
- Notify superiors on any damages, deficits and disturbances
- Deal with reasonable complaints/requests with professionalism and patience
- Check stocking levels of all consumables and replace when appropriate
- Adhere strictly to rules regarding health and safety and be aware of any company-related practices
- Skills Used
- Customer service
- Cash Handling
- Supervising
Education
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Houston Community College
Houston, TX03.2018
Fine Arts
University of Houston Downtown
Houston, TX01.2014
High school diploma - undefined
St. Michaels Middle/High School
Houston, TX04.2011
Skills
- Microsoft Word and Office
- Customer service and hospitality
- Cash handling and register
- Team and shift management
- Food and beverage service
- Guest services and relations
- Sales and retail experience
- Communication skills
- Sanitation and hygiene
- Food Service
- Food Handling
- Guest services
Timeline
Food Service Worker
SSP America
03.2024 - 01.2025
Shift Lead
Wingstop
09.2023 - 02.2024
Front of House Manager/Server
Guckenheimer at Google
05.2022 - 08.2023
Busser
Universal Studios Hollywood
08.2021 - 04.2022
Bay Supervisor
Blue Beacon Truck Wash
07.2019 - 12.2020
Front Desk
Club Houston
07.2016 - 01.2019
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Houston Community College
Fine Arts
University of Houston Downtown
High school diploma - undefined
St. Michaels Middle/High School
Child Support Specialist
Young Williams CSS
2025 - Current