Summary
Overview
Work History
Education
Skills
AWARDS
Timeline
Generic

Donovan Sawyer

Stone Mountain,Ga

Summary

In pursuit of a position that will allow me to leverage my experience as an Operations Specialist across multiple fields, along with my creativity, leadership, and problem-solving skills, to make a positive impact. I am eager to learn, grow, and help improve productivity, performance, and operational efficiency. I am passionate about contributing to company growth while continuing to develop my professional expertise.

Overview

8
8
years of professional experience

Work History

Onboarding Specialist/Auditor

OnboardPronto
03.2024 - 11.2025
  • Plan, schedule, and prepare materials for onboarding, including orientation sessions for job applicants.
  • Follow all legal and administrative compliance when onboarding candidates.
  • Serve as a point of contact for new hires to troubleshoot applicants' concerns, and answer questions during the onboarding process.
  • Coordinated with HR, operations, and compliance teams to confirm the completion of mandatory training and policy acknowledgments.
  • Conduct periodic audits of onboarding files to ensure compliance.
  • Developed comprehensive training materials to support employee understanding of company policies and culture.

Operations Team Lead/Business Coordinator

ProCare Therapy
03.2021 - 03.2024
  • Coordinated efforts between internal and external departments.
  • Scheduled meetings, travel plans, and coordinated event planning.
  • Served as a liaison between departments and clients.
  • Established and maintained effective relationships with customers.
  • Generated reports to analyze client data.
  • Project Management.
  • Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
  • Mentored team members, fostering a culture of collaboration and professional growth.
  • Facilitated regular team meetings to assess progress, address challenges, and align goals.

Client Experience Specialist

Stein Mart
04.2018 - 12.2020
  • Provided excellent customer service and attentiveness to store customers.
  • Made sales referrals, cross-sell products, and introduced new ones.
  • Resolved customer complaints using positive persuasion, and providing relevant information.
  • Maintained positive relationships with clients, team members, and management.
  • Enhanced client satisfaction through effective communication and problem resolution.

Librarian

Beulah Heights University
12.2018 - 03.2020
  • Guided students through searching standard reference materials by using online tools to answer student questions.
  • Supervised budgeting, planning, and personnel activities.
  • Maintained and organized the library books inventory.
  • Reviewed and evaluated resource material, such as book reviews and catalogs, in order to select and order print, audiovisual, and electronic resources.
  • Streamlined cataloging processes, improving accessibility of materials for faculty and students.
  • Developed and implemented library programs enhancing student engagement with research resources.

Education

Associate of Science - Business Administration with concentration in Project Management

Beulah Heights University
Atlanta
05.2022

Skills

  • Office 365
  • Project Coordination
  • Troubleshooting
  • Time Management
  • Multitasking
  • Data Entry
  • Data Analytics
  • Team worker
  • Team leader
  • Onboarding compliance
  • Cross-department coordination
  • Client relationship management
  • Data analysis and reporting
  • Team mentorship and coaching
  • Adaptability
  • Experience working remotely
  • Auditing

AWARDS

Vice President’s Top Sales Award - (SteinMart) 2019, Top Fundraising Award - (iCreate Leadership) 2018

Timeline

Onboarding Specialist/Auditor

OnboardPronto
03.2024 - 11.2025

Operations Team Lead/Business Coordinator

ProCare Therapy
03.2021 - 03.2024

Librarian

Beulah Heights University
12.2018 - 03.2020

Client Experience Specialist

Stein Mart
04.2018 - 12.2020

Associate of Science - Business Administration with concentration in Project Management

Beulah Heights University
Donovan Sawyer