Donovan Sawyer
Stone Mountain,Ga
Summary
In pursuit of a position that will allow me to leverage my experience as an Operations Specialist across multiple fields, along with my creativity, leadership, and problem-solving skills, to make a positive impact. I am eager to learn, grow, and help improve productivity, performance, and operational efficiency. I am passionate about contributing to company growth while continuing to develop my professional expertise.
Overview
8
8
years of professional experience
Work History
Onboarding Specialist/Auditor
OnboardPronto
03.2024 - 11.2025
- Plan, schedule, and prepare materials for onboarding, including orientation sessions for job applicants.
- Follow all legal and administrative compliance when onboarding candidates.
- Serve as a point of contact for new hires to troubleshoot applicants' concerns, and answer questions during the onboarding process.
- Coordinated with HR, operations, and compliance teams to confirm the completion of mandatory training and policy acknowledgments.
- Conduct periodic audits of onboarding files to ensure compliance.
- Developed comprehensive training materials to support employee understanding of company policies and culture.
Operations Team Lead/Business Coordinator
ProCare Therapy
03.2021 - 03.2024
- Coordinated efforts between internal and external departments.
- Scheduled meetings, travel plans, and coordinated event planning.
- Served as a liaison between departments and clients.
- Established and maintained effective relationships with customers.
- Generated reports to analyze client data.
- Project Management.
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Mentored team members, fostering a culture of collaboration and professional growth.
- Facilitated regular team meetings to assess progress, address challenges, and align goals.
Client Experience Specialist
Stein Mart
04.2018 - 12.2020
- Provided excellent customer service and attentiveness to store customers.
- Made sales referrals, cross-sell products, and introduced new ones.
- Resolved customer complaints using positive persuasion, and providing relevant information.
- Maintained positive relationships with clients, team members, and management.
- Enhanced client satisfaction through effective communication and problem resolution.
Librarian
Beulah Heights University
12.2018 - 03.2020
- Guided students through searching standard reference materials by using online tools to answer student questions.
- Supervised budgeting, planning, and personnel activities.
- Maintained and organized the library books inventory.
- Reviewed and evaluated resource material, such as book reviews and catalogs, in order to select and order print, audiovisual, and electronic resources.
- Streamlined cataloging processes, improving accessibility of materials for faculty and students.
- Developed and implemented library programs enhancing student engagement with research resources.
Education
Associate of Science - Business Administration with concentration in Project Management
Beulah Heights University
Atlanta05.2022
Skills
- Office 365
- Project Coordination
- Troubleshooting
- Time Management
- Multitasking
- Data Entry
- Data Analytics
- Team worker
- Team leader
- Onboarding compliance
- Cross-department coordination
- Client relationship management
- Data analysis and reporting
- Team mentorship and coaching
- Adaptability
- Experience working remotely
- Auditing
AWARDS
Vice President’s Top Sales Award - (SteinMart) 2019, Top Fundraising Award - (iCreate Leadership) 2018
Timeline
Onboarding Specialist/Auditor
OnboardPronto
03.2024 - 11.2025
Operations Team Lead/Business Coordinator
ProCare Therapy
03.2021 - 03.2024
Librarian
Beulah Heights University
12.2018 - 03.2020
Client Experience Specialist
Stein Mart
04.2018 - 12.2020
Associate of Science - Business Administration with concentration in Project Management
Beulah Heights University