Grant Shepard
Olathe,KS
Summary
Senior IT leader and Microsoft 365 Architect with 8+ years of experience designing, managing, and scaling enterprise and MSP infrastructure environments. Proven success leading teams, architecting Microsoft cloud and hybrid solutions, and managing complex client onboarding and infrastructure modernization initiatives. Deep expertise in M365, Azure AD, Windows Server, networking, endpoint management, and vendor coordination, with a strong track record of aligning IT operations to business goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Onboarding Manager / Project Manager
NTIVA (Formerly The Purple Guys)
01.2022 - 01.2026
- Lead national onboarding strategy and execution for new MSP clients across diverse industries
- Own full lifecycle onboarding projects, aligning client environments with MSP standards, security policies, and service models
- Manage and mentor onboarding teams while coordinating across engineering, security, and service delivery groups
- Act as executive-level liaison for new client transitions, onboarding success, and offboarding events
- Oversee vendor relationships, third-party integrations, and contract dependencies
- Drive process standardization to improve onboarding efficiency, reduce risk, and enhance client satisfaction
- Leadership Focus: National scope
- Team leadership
- Process design
- Client-facing strategy
M365 Support / Department Head
Dynamic Consultants Group
Kansas City, USA
01.2020 - 01.2022
- Architected and led the Full Stack Microsoft Tier 2/3 Support department for MSP and enterprise clients
- Served as senior technical resource for Microsoft 365, Azure AD, Exchange, and Windows Server environments
- Supported large enterprise clients including Halliburton, Vision Service Plan, Lockton, and the Bureau of Reclamation
- Managed Microsoft Premier Support contract, escalations, and service delivery outcomes
- Designed operational workflows, escalation paths, and technical documentation
- Partnered with leadership to align Microsoft services with client business requirements
- Kansas City, MO
- Leadership Focus: Architecture ownership
- Department buildout
- Enterprise client support
IT Support Technician / Project Manager
DMB Clubs
Phoenix, USA
01.2018 - 01.2020
- Supported enterprise IT operations for 700+ users across 160+ endpoints in a multi-location environment
- Administered Windows 10, Office 365, Azure, Active Directory, and enterprise POS platforms
- Led organization-wide cloud migrations including Exchange, identity services, file sharing, and security tooling
- Designed and rapidly deployed secure remote work infrastructure during the COVID-19 pandemic
- Planned and executed enterprise WiFi redesign and Cisco networking migration
- Managed hardware refresh cycles, endpoint lifecycle management, and A/V systems
- Phoenix, AZ
- Leadership Focus: Infrastructure modernization
- Large-scale migrations
- Operational reliability
Education
Robotics Programming Certification -
KUKA College
Appleton, WI01.2008
Pittsburg State University, School of Business -
Pittsburg State University
Pittsburg, KS01.2004
Skills
- Microsoft & Cloud Platforms
- Onboarding strategy
- Project management
- Client relationship management
- Team leadership
- Vendor management
- Microsoft 365
- Office 365
- Azure AD
- Azure Cloud Computing
- Active Directory
- Exchange Online
- Windows Server Administration
- Cisco Meraki
- SonicWall VPN
- LAN/WAN
- WiFi Architecture
- Endpoint & Systems Management
- Intune
- Ivanti
- Sentinel 1
- Huntress
- N Able
- TeamViewer
- Microsoft Project
- Imaging
- Patch Management
- EDR/MDR
- File Sharing
- Virtualization
- VMware
- Enterprise Applications
- POS Systems & Hardware
- UltiPro
- Workforce
- GymSales
- HRIS
- CRM Platforms
- Industrial & Automation Technologies
- Robotics Programming
- I/O
- PLC Training
Career Achievements
- Successfully onboarded 75+ clients annually in a national MSP environment
- Built and scaled Tier 2/3 Microsoft support department from inception
- Created and led national onboarding department
- Led cloud migrations impacting 700+ users with minimal downtime
Certification
- Microsoft SC-900
- CompTIA Network+
- CompTIA Security+
- KUKA Robotics Programmer Certification
- Tech-Craft Certification
- Manufacturer Certifications: Sony, ViewSonic, Klipsch, LG, Bose, Samsung
Technical Skills
Microsoft 365, Office 365, Azure AD, Azure Cloud Computing, Active Directory, Exchange Online, Windows Server Administration, Cisco Meraki (WAPs, Switches), SonicWall VPN (device & client), LAN/WAN, WiFi Architecture, Endpoint & Systems Management, Intune, Ivanti, Sentinel 1, Huntress, N Able, TeamViewer, Microsoft Project, Imaging, Patch Management, EDR\MDR, File Sharing, Virtualization, VMware, POS Systems & Hardware, UltiPro, Workforce, GymSales, HRIS and CRM Platforms, Industrial & Automation Technologies, Robotics Programming, I/O and PLC Training
Timeline
Onboarding Manager / Project Manager
NTIVA (Formerly The Purple Guys)
01.2022 - 01.2026
M365 Support / Department Head
Dynamic Consultants Group
01.2020 - 01.2022
IT Support Technician / Project Manager
DMB Clubs
01.2018 - 01.2020
Robotics Programming Certification -
KUKA College
Pittsburg State University, School of Business -
Pittsburg State University