HEATHER BOTTO
Spring
Summary
Strategic HR and payroll professional with nearly a decade of experience in leading human capital initiatives and system implementations. Expertise in managing transitions between HCM platforms to enhance cost-efficiency and operations. Skilled in driving projects from ideation to execution while empowering teams and aligning work with organizational goals.
Overview
12
12
years of professional experience
Work History
Project Manager, Client Onboarding
AllianceHCM
Shenandoah, TX
06.2025 - Current
- Serve as the primary point of contact for clients throughout the implementation lifecycle, building trusted relationships while proactively managing expectations, risks, and project milestones.
- Acted as primary point of contact for clients throughout implementation lifecycle, fostering trusted relationships while managing expectations, risks, and project milestones.
- Coordinate cross-functional teams including Payroll, Tax, HRIS, Benefits, and Technical Support to deliver seamless client implementations.
- Lead discovery sessions to gather payroll, HR, tax, and workforce management requirements and translate complex business processes into scalable HCM system configurations.
- Configure and validate HRIS modules including applicant tracking, onboarding workflows, employee self-service, security roles, approval paths, organizational structures, and performance management settings.
- Oversee collection, validation, and reconciliation of payroll data, tax information, banking details, and historical employee records to ensure accurate system migration and compliance.
- Conducted comprehensive quality assurance testing prior to go-live, identifying configuration issues, resolving discrepancies, and ensuring payroll accuracy before first payroll processing.
- Manage partner and expansion implementations, supporting existing clients through organizational growth, system enhancements, and additional product deployments.
- Lead software upsell implementations by coordinating new module deployments, client training, configuration, testing, and successful production launches.
- Facilitated instructor-led training and one-on-one coaching for client administrators, enabling customers to confidently manage payroll and HR systems post-implementation.
- Maintain detailed project documentation within Salesforce, ensuring accurate tracking of implementation milestones, client communications, and project deliverables.
- Successfully manage fast-paced implementation timelines while maintaining a high standard of accuracy and customer satisfaction.
Director of Company Operations
Urgent Health Solutions, PLLC (formerly Urgent Clinics of America / Urgent Clinics Medical Care)
Houston, TX
10.2014 - 08.2024
- Maintained consistent leadership in operations, employee training, and team management during multiple structural changes within the company.
- Spearheaded multiple full-cycle HCM transitions: moved operations from Paycor to AllianceHCM, then to ADP TotalSource PEO, and later initiated a return to AllianceHCM to reduce payroll-related costs.
- Drove end-to-end HRIS/payroll transitions and compliance planning autonomously, operating without a dedicated HR team.
- Implemented and administered a full suite of AllianceHCM modules including SwipeClock, working directly with Alliance's implementation team under high-pressure timelines.
- Oversaw payroll and benefits for a multi-site urgent care organization, ensuring timely, accurate processing and legal compliance.
- Divided merged Paycor accounts, training materials, and employee files into separate, audit-ready systems after company split, ensuring seamless continuity and compliance.
- Led company-wide initiatives including insurance selection, benefit plan design, and process optimization across all administrative departments.
- Mentored administrative staff and built scalable workflows, enhancing operational efficiency and providing executive-level oversight.
- Processed six-figure payrolls semi-monthly for a workforce of 87 employees, ensuring accuracy, compliance, and timely payments.
- Mentored staff in best operational practices, fostering a culture of continuous improvement and accountability.
- Facilitated training programs for staff on operational protocols, enhancing team effectiveness and service quality.
Operations Manager
Urgent Health Solutions, PLLC
12.2018 - 07.2019
- Served as Subject Matter Expert (SME) in operations and company's Electronic Medical Records (EMR) system, completed Super User training, resolved escalated inquiries, and provided insights for continuous process improvements.
- Designed and delivered virtual and in-person training programs for front-line employees, focusing on customer service best practices and technical skills to enhance overall team competence.
- Developed and conducted virtual and in-person training programs for front-line employees in customer service best practices and technical skills.
- Conducted regular needs assessments to tailor training content and measure effectiveness through performance metrics and feedback.
- Created standard operating procedures (SOPs) and training guides to improve workflow efficiency and standardize procedures across locations.
- Developed standard operating procedures (SOPs) and training guides to standardize workflows and enhance consistency across locations.
Senior Front Desk & Patient Concierge Supervisor
Urgent Health Solutions, PLLC
05.2016 - 12.2018
- Supervised and trained remote and on-site teams across multiple locations to uphold customer service excellence and regulatory compliance.
- Designed and delivered targeted virtual and in-person training sessions, including policy updates, conflict resolution, and software proficiency.
- Conducted performance evaluations and provided coaching to improve service quality and operational efficiency.
- Developed onboarding resources and training schedules to enhance new hire integration and expedite acclimatization.
Patient Concierge, Team Lead
Urgent Health Solutions, PLLC
10.2014 - 05.2016
- Managed front-desk operations and patient interactions, delivering exceptional service and enhancing patient satisfaction.
- Trained and mentored new hires in administrative and customer service best practices, fostering a knowledgeable and efficient team.
- Facilitated patient scheduling, insurance verification, and medical records management, ensuring seamless patient flow and operational efficiency.
Skills
- Technology Proficiency: LMS platforms, HRIS systems, Office productivity tools & Teams
- Process optimization
- EMR System Optimization
- Patient Management Solutions
- Client and employee support
- Training & coaching
- Team leadership
- Employee & Customer Relations
- Microsoft Teams
- Google Workspace
- SharePoint
- QuickBooks
- DropBox
- ShareSync
- TierPoint
- Problem-Solving & Adaptability
Timeline
Project Manager, Client Onboarding
AllianceHCM
06.2025 - Current
Operations Manager
Urgent Health Solutions, PLLC
12.2018 - 07.2019
Senior Front Desk & Patient Concierge Supervisor
Urgent Health Solutions, PLLC
05.2016 - 12.2018
Director of Company Operations
Urgent Health Solutions, PLLC (formerly Urgent Clinics of America / Urgent Clinics Medical Care)
10.2014 - 08.2024
Patient Concierge, Team Lead
Urgent Health Solutions, PLLC
10.2014 - 05.2016