Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Donovan Sesi

Oak Park,MI

Summary

Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Versatile professional with extensive experience in team training and development. Known for strong attention to detail and effective communication, driving consistent improvements in customer experiences and operational efficiency.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Manager/Lead Budtender

Rush Cannabis
Hazel Park, Michigan
02.2023 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided product knowledge and recommendations to enhance customer experiences.
  • Resolved customer inquiries and concerns with professionalism and empathy.

General Manager

Levels Cannabis
Muskegon, Michigan
01.2025 - 08.2025
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Created schedules and monitored payroll to remain within budget.
  • Trained employees on duties, policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Oversaw daily operations to ensure compliance with cannabis regulations.
  • Mitigated business risks by working closely with staff members and assessing performance.

Hardscaper

Frank Sparks Professional Shrub Trimming
Madison Heights, Michigan
11.2021 - 02.2023
  • Utilized power tools including drills, saws, hammers when needed for projects.
  • Assisted in the loading and unloading of trucks carrying supplies.
  • Ensured job sites were clean at all times by removing debris daily.
  • Performed routine maintenance of equipment used on job sites.
  • Followed safety protocols while working on job sites.
  • Mixed mortar for laying bricks and stones with trowels or cement guns.
  • Communicated effectively with supervisors regarding progress updates.
  • Collaborated closely with team members to complete projects efficiently.
  • Performed preventative maintenance to keep equipment in excellent working condition.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.

Floor tiler

Ted Sparks
Warren, Michigan
02.2018 - 10.2019
  • Installed various types of floor tiles in residential and commercial spaces.
  • Prepared surfaces by cleaning, leveling, and applying adhesives as needed.
  • Operated cutting tools to ensure precise tile measurements and shapes.
  • Collaborated with clients to select tile designs and materials for projects.
  • Maintained a safe and organized work environment during installations.
  • Inspected completed work for quality assurance purposes.
  • Installed tile in areas such as showers, countertops, backsplashes and walls.
  • Maintained cleanliness in the job site throughout the duration of the project.
  • Filled joints between tiles with grout according to specifications, using trowel and rubber float.

Food Service Supervisor

Freshii Restaurant
West Bloomfield, Michigan
09.2017 - 08.2018
  • Supervised daily food preparation and service operations at Freshii Restaurant.
  • Managed inventory levels and placed orders for fresh ingredients regularly.
  • Ensured cleanliness and organization of kitchen and dining areas consistently.
  • Resolved customer complaints and ensured satisfaction during service interactions.
  • Maintained inventory of supplies, equipment, and food items needed for daily operations.
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
  • Ensured compliance with health and safety regulations in all areas of the kitchen.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
  • Oversaw work and guest areas to provide clean, tidy, and properly sanitized facilities according to established guidelines.
  • Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
  • Provided direction to staff on proper preparation techniques for menu items.
  • Performed continuous evaluations of employee performance and service levels.
  • Performed frequent checks to maintain consistently high quality of food preparation and service.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to complete tasks.
  • Rotated and replenished products in display cases.

Manager/Head Cook

Chicken Shack
Southfield, Michigan
02.2014 - 10.2016
  • Trained and mentored team members on customer service protocols.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Ensured compliance with industry regulations and company policies.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented quality control measures to uphold company standards.

Education

High School Diploma -

Centerline High School
Center Line, MI
06-2010

Skills

  • Leadership development
  • Customer relationship management
  • Attention to detail
  • Team building
  • Effective communication
  • Problem solving
  • Leader
  • Team training and development
  • Training and coaching
  • Conflict resolution
  • Quality assurance
  • Operational efficiency
  • Time management
  • Decision-making
  • Task delegation
  • Work prioritization
  • Risk management
  • Clear communication

Affiliations

  • Gaming
  • Exercise
  • Basketball
  • Cooking

Accomplishments

  • Won the dunk contest and 3 point contest in junior year of high school's midnight madness.
  • Top 3 peer mediator in senior year high school
  • During tile, we had to unload 14,000 LBS of ceramic tile just us two
  • Unloaded 9000 LBS alonef in 89 degree weather

Certification

  • Was hi-lo certified back during tile

References

References available upon request.

Timeline

General Manager

Levels Cannabis
01.2025 - 08.2025

Manager/Lead Budtender

Rush Cannabis
02.2023 - Current

Hardscaper

Frank Sparks Professional Shrub Trimming
11.2021 - 02.2023

Floor tiler

Ted Sparks
02.2018 - 10.2019

Food Service Supervisor

Freshii Restaurant
09.2017 - 08.2018

Manager/Head Cook

Chicken Shack
02.2014 - 10.2016

High School Diploma -

Centerline High School
Donovan Sesi