Donovan A. Hylton
McDonough,GA
Summary
Customer service/technical support professional with over 10+ years of experience. Exceptional analyst in fast-paced call centers, customer service and remote environments. Consistently achieved top 10 Employee of the months for support and analyst with the least errors, and a 99% accuracy rate . I am an adaptive person with the ability to adapt to my environment. As a manager, I Increased customer service efficiency by lowering response time.
Overview
12
12
years of professional experience
Work History
Manager
Its Bazic Global LLC
01.2020 - Current
- Maintain active directory of over 100 users utilizing passion for customer support and technical expertise to decrease response time for issues by 20%
- Review projects daily
- Help with customer service as needed
- Accurately managed all transactions and POS opening and closing procedures
- Effectively resolved customer issues to ensure exceptional customer service
- Spearheaded weekly status meeting to communicate agency revenue growth
- Collaborated with team to improve any downtime
- Trained employees how to use programs as needed
- Strategized with the top leaders to improve production.
Driver
Uber
Atlanta, GA
12.2016 - 03.2020
- Transported customers to their required location
- Transported around 3000-4000 customers
- Served the public with excellence service
- Advice on surrounding restaurants and events
- Exceptional customer service
Remote Tech Support
01.2017 - 03.2019
- Provided second and third-level desktop support for Internet support
- Started and completed and closed incidents and service requests promptly
- Updated incidents and service requests within agreed response times
- Kept tickets updated and ensure follow-up to satisfaction
- Met all productivity and quality goals as measured by the department
- Participated in deployments and hardware refreshers
- Followed all asset management guidelines and procedures
- Relationship and trust with customers through interactive communication
- Diagnosed the issue and fixed the problem
- Modified customer network and evaluated their system to make sure their program/system was working correctly
- Troubleshoot and updated system to make sure programs were up to date.
Manager
MetroPcs
Jonesboro, Ga
03.2015 - 01.2017
- Accurately handled all transactions and POS opening and closing procedures
- Stocked and replenished merchandise on the sales floor
- Effectively resolved customer issues to ensure exceptional customer service
- Keyholder, I opened and closed the store
- Achieved daily sales goals set by the sales team
Data Entry Specialist
Sourcehov
Forest Park, GA
03.2013 - 03.2015
- Entered Tax documents and medical data
- Processed check payments and Home-serv
- 99.8% accuracy in data input
- Performed at the top 10% for data entry and accuracy among a group of 75 members
- Interacted with customers in the collection effort.
Sales Associate
Shoe
Stockbridge, GA
01.2011 - 01.2013
- 1 sales associate for consecutive years Christmas 2011 and Christmas 2012
- Accurately handled all transactions and POS opening and closing procedures
- Stocked and replenished merchandise on the sales floor
- Effectively resolved customer issues to ensure exceptional customer service.
Education
B.Sc. Degree - Business Management, Information Technology
Southern New Hampshire University
Skills
Mac OS, Windows 95/98/2000/8/10/XPundefined
Timeline
Manager
Its Bazic Global LLC
01.2020 - Current
Remote Tech Support
01.2017 - 03.2019
Driver
Uber
12.2016 - 03.2020
Manager
MetroPcs
03.2015 - 01.2017
Data Entry Specialist
Sourcehov
03.2013 - 03.2015
Sales Associate
Shoe
01.2011 - 01.2013
B.Sc. Degree - Business Management, Information Technology
Southern New Hampshire University
Similar Profiles
Gulnara SharifovaGulnara Sharifova
Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)Accountant at Global Accounting Consulting LLC (Proud Audit LLC, Global Audit LLC)
Kyle HornerKyle Horner
CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.CSR & Logistics Coordinator at Global Plastics, LLC. - MGI International, LLC.
LINDA AHMED QALIBLINDA AHMED QALIB
Office Manager at Michael Bruno LLC / Relyant Global LLCOffice Manager at Michael Bruno LLC / Relyant Global LLC
Daniel CharlieDaniel Charlie
Equipment Operator at Kellogg Brown & Root (KBR)Equipment Operator at Kellogg Brown & Root (KBR)
Randall A. MasseyRandall A. Massey
DAYCARE MANAGER at Learning Kidz AcademyDAYCARE MANAGER at Learning Kidz Academy