Donovan Diaz
San Diego,CA
Summary
Knowledgeable Cashier & Manager with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Delivery Driver
Thoroughfare Logistics LLC
San Diego, CA
09.2025 - Current
- Operated delivery vehicles safely and efficiently, adhering to all traffic laws and company policies.
- Managed route planning using GPS systems to optimize delivery times and reduce fuel consumption.
- Ensured timely deliveries by coordinating with warehouse staff for accurate loading of packages.
- Maintained accurate records of deliveries, including receipts and customer signatures for verification purposes.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly during deliveries.
- Conducted routine vehicle inspections to ensure compliance with safety standards and operational readiness.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Shift Supervisor
Nuyo Frozen Yogurt
Encinitas, CA
03.2024 - 01.2026
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored new staff on operational procedures and best practices.
- Coordinated shift schedules, optimizing workforce allocation for efficiency.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Resolved customer complaints swiftly, maintaining high satisfaction levels during shifts.
- Collaborated with management to develop training programs tailored to team needs.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- I handled all these responsibilities while managing at both their Encinitas, CA location & Solana Beach, CA Location
Shift Leader
Board N Brew
Del Sur, CA
04.2016 - 01.2018
- Supervised daily operations, ensuring optimal workflow and team performance.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management strategies to reduce waste and enhance stock accuracy.
- Coordinated shift schedules to maximize staffing efficiency during peak hours.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Supervisor
Panera Bread
San Diego, CA
03.2015 - 04.2017
- Responsible for training other associates for any/all work areas throughout the café
- Able to fulfill required duties at any/all work stations throughout the café
- Responsible for End-of-Night inventory reconciliation
- Responsible for ensuring successful setup of Production line for opening shifts
- Responsible for ensuring successful breakdown and cleanup of Production line for closing shifts
- Assist with completing inventory review and place order(s) for necessary items
- Assist with creating staffing schedules
- Assist with reviewing, preparing and finalizing catering orders
- Supervised daily/nightly operations, ensuring adherence to safety and quality standards.
Cashier
Ralphs Grocery Kroger
San Diego, CA
08.2013 - 09.2016
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer, ensuring proper handling of funds throughout shifts.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Collaborated with team members to optimize checkout processes during peak hours.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Drop Clerk
Ralphs Grocery Kroger
San Diego, CA
08.2013 - 09.2016
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate inventory levels through regular stock audits.
- Assisted in training new clerks on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance shopping experience.
- Implemented organization strategies for product displays, improving visibility and accessibility.
- Collaborated with team members to optimize store layouts for seasonal promotions.
- Monitored and replenished stock levels to minimize out-of-stock occurrences.
- Streamlined front-end operations, reducing wait times during peak hours.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Education
High School Diploma -
Rancho Bernardo High School
01-2013
Skills
- I am successful at identifying, managing and diffusing stressful experiences for guests which creates a positive experience and ensures the guest’s return to the café Exceptional ability to identify multiple competing priorities and successfully manage through those priorities
- Team motivation
- Workplace safety
- Employee training
- Policy enforcement
- Cash handling
- Accurate money handling
- Opening and closing procedures
- Quality assurance
Websites
Certification
- Panera certifications:
- Cashier
- Breakfast Line
- Sandwich Line
- Salad Line
- Soup Line
- Prep
- Dining Room
- Barista
Timeline
Delivery Driver
Thoroughfare Logistics LLC
09.2025 - Current
Shift Supervisor
Nuyo Frozen Yogurt
03.2024 - 01.2026
Shift Leader
Board N Brew
04.2016 - 01.2018
Shift Supervisor
Panera Bread
03.2015 - 04.2017
Cashier
Ralphs Grocery Kroger
08.2013 - 09.2016
Drop Clerk
Ralphs Grocery Kroger
08.2013 - 09.2016
High School Diploma -
Rancho Bernardo High School