Donovan K Ball
Goodyear,AZ
Summary
Dynamic professional with a strong focus on customer service, team leadership, and operational efficiency. Proven track record in enhancing member experience and retention through effective communication and relationship-building. Spent a short time with the US Army.
Overview
8
8
years of professional experience
Work History
Fitness Consultant
EOS Fitness
2025.10 - Current
- Assisted customers with inquiries, enhancing overall member experience and satisfaction.
- Developed strong relationships with clients, enhancing customer loyalty and retention rates.
- Worked to build relationships with customers and built potential for additional sales.
Shift Leader
March and Ash
2021.08 - 2024.08
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new staff on operational procedures and customer service protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Coordinated inventory management, ensuring optimal stock levels to meet customer demand.
- Led team meetings to discuss performance metrics and address operational challenges.
- Assisted in scheduling shifts to optimize workforce productivity during peak hours.
Manager
French Corner Cafe
2019.12 - 2021.08
- Managed daily operations, ensuring efficient service and guest satisfaction.
- Trained and mentored staff on best practices and service standards.
- Implemented inventory control systems to reduce waste and improve stock management.
- Supervised kitchen staff to ensure timely meal preparation and quality standards.
- Developed and implemented new recipes, enhancing menu variety and customer satisfaction.
- Coordinated inventory management, reducing food waste through effective stock rotation.
Footwear Team Lead
Under Armour
2018.08 - 2019.12
- Led daily operations of footwear team, ensuring efficient workflow and adherence to quality standards.
- Trained team members on product knowledge and customer service best practices for enhanced performance.
- Coordinated inventory management processes, optimizing stock levels and minimizing discrepancies.
- Implemented visual merchandising strategies to maximize product visibility and drive sales engagement.
- Resolved customer inquiries and complaints promptly, fostering positive brand experiences and loyalty.
Education
High School Diploma - Veterinary Science
Sunset High School
Encinitas, CA2026-04
Skills
- Customer service
- Team leadership
- Staff training and development
- Complex Problem-solving
Timeline
Fitness Consultant
EOS Fitness
2025.10 - Current
Shift Leader
March and Ash
2021.08 - 2024.08
Manager
French Corner Cafe
2019.12 - 2021.08
Footwear Team Lead
Under Armour
2018.08 - 2019.12
High School Diploma - Veterinary Science
Sunset High School