Terry Cooper Jr.
McKinney,TX
Summary
Dynamic Sales and Customer Service Associate with an proven track record in customer relationship management and sales expertise. Excelled in building strong client relationships, driving revenue growth, and leading teams to exceed performance goals.
Overview
8
8
years of professional experience
Work History
Fitness Consultant
EOS Fitness
01.2024 - Current
- Responded to and manage inbound customer inquires which included providing technical support, utilize data analysis tools and provide resolutions to billing and membership issues.
- Met weekly and monthly metrics related to service level, performance and customer satisfaction and managing customer contacts with salesforce CRM.
- Mentored new Fitness Consultants, providing guidance on best practices and gym policies to ensure consistent quality of service.
- Fostered a culture of accountability and goal-setting through regular client check-ins and progress updates.
- Established strong relationships with clients, resulting in numerous referrals and long-term loyalty to the gym facility.
Unarmed Security Guard
Quell Protection
02.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Responded quickly to incidents and assessed active situations for security concerns.
Territory Manager
Tucson Innocations
10.2019 - 12.2023
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Implemented successful sales strategies to drive revenue growth and exceed quarterly quotas consistently.
Account Manager
Elite DFW
07.2016 - 10.2019
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
High School Diploma -
Duncanville High School
Duncanville06-2012
Skills
- Team collaboration and leadership
- Customer relationship management
- Multitasking and organization
- Goals and performance
- Sales expertise
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Timeline
Unarmed Security Guard
Quell Protection
02.2024 - Current
Fitness Consultant
EOS Fitness
01.2024 - Current
Territory Manager
Tucson Innocations
10.2019 - 12.2023
Account Manager
Elite DFW
07.2016 - 10.2019
High School Diploma -
Duncanville High School
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