Donovin Griffin
Hesperia,CA
Summary
Dynamic Club Manager at Planet Fitness with a proven track record in staff training and performance management. Recognized for driving membership growth and achieving Baseline Club of the Month. Expertise in problem-solving and fostering teamwork enhances service excellence and boosts team engagement, complemented by strong leadership and organizational skills. Experienced in customer relationship management, consistently ensuring high levels of customer satisfaction and retention. Proficient in persuasive communication techniques that drive sales and cultivate customer loyalty, with a history of effective collaboration to meet sales objectives while maintaining a positive club environment.
Overview
8
8
years of professional experience
Work History
Club Manager
Planet Fitness
09.2022 - Current
- Recruit, hire, train, schedule and supervise team of high performing sales reps
- Process weekly payroll and manage resources and budgets
- Increased staff performance and engagement via motivational leadership
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff, fostering a culture of teamwork and support.
- Developed and implemented strategic marketing initiatives to enhance member engagement.
- Led performance evaluations, promoting professional development among team members.
- Cultivated positive relationships with local businesses to create mutually beneficial opportunities for collaboration.
Sales Associate
GNC
09.2023 - Current
- Prepared merchandise for sales floor by pricing or tagging
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Helped customers locate products and checked store system for merchandise at other sites
- Solved customer challenges by offering relevant products and services
- Helped customers find and select products.
- Kept work area clean, organized and free of clutter at all times.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted customers with product selection to ensure customer satisfaction.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
Team Lead
Planet Fitness
10.2018 - 09.2022
- Customer concerns and complaints
- Assist in Scheduling
- Overseeing team member duties and keeping team members on task
- Provide recognition and constructive feedback throughout the shift
- Helped achieve June 2022 Baseline Club of the Month
- Helped achieve Highest overall Secret Shop scores for 2022 Calendar year
- Supervised the daily work of staff to ensure work prioritization and quality.
- Mentored and coached team members to ensure successful performance.
- Delegated tasks to team members according to project requirements and employee strengths.
Customer Service Representative
Planet Fitness
04.2018 - 10.2018
- Customer service, Clean gym equipment, Gym membership sign ups and Gym member check-ins
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers.
- Provided excellent customer service through solving problems and answering questions.
Education
High School Diploma -
Aquinas High School
San Bernardino, CA06.2017
Bachelor of Science - Kinesiology
Oregon State University
Corvallis, OR06-2027
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Goal oriented
- Reliable and punctual
- Verbal/written communication
- Conflict resolution
- Meeting deadlines
- Cleaning techniques
Awards
Baseline Fitness - Club of the Month - January 2023
Timeline
Sales Associate
GNC
09.2023 - Current
Club Manager
Planet Fitness
09.2022 - Current
Team Lead
Planet Fitness
10.2018 - 09.2022
Customer Service Representative
Planet Fitness
04.2018 - 10.2018
High School Diploma -
Aquinas High School
Bachelor of Science - Kinesiology
Oregon State University