DONTÉ ALLEN

Highly Motivated Professional who excels in team building, operations, and customer service capacities while making sound decisions to align with a company's mission, vision, and goals. Top Performer who coaches, mentors, and manages dynamic teams in championing stellar service while optimizing business best practices by adhering to companywide policies, protocols, and / or standards. Ambitious Self-Starter who thrives in high-pressure environments while maintaining poise in difficult business scenarios, and who quickly rises above customer service-centric challenges to achieve winning outcomes.

• Amazon Stow Associate, 01/01/23, 01/01/26, Responsible for receiving inventory and storing it in designated area, Organized, and tracked locations within the fulfillment center., Use handheld scanners, operated within fast-paced, and ensure items are accurately placed for efficient picking and quick customer delivery.
• Amazon Picker Associate, Responsible for selecting customer orders from shelves, Scan items with handheld devices, and placing them into totes or carts to prepare for shipment., Lifted up to 49 pounds, and operate machinery (PIT) like order pickers at heights up to 40 feet.
• Amazon Amnesty Floor Monitor, Ensured the safe, efficient operation of robotics floors by retrieving fallen items and resolving robot errors., Fixed drives and re-aligning storage pods while wearing tech vests that communicate with robots for safety.
• Amazon Problem Solver, Resolving inventory, shipment, and package issues that cannot be processed normally., Troubleshoot, fix, or re-route damaged, unscannable, or misplaced items, working with computer systems and scanners to maintain warehouse efficiency and minimize delivery delays.
• Delivery Driver, EJKJ Logistics, Sterling Heights, MI, 01/01/21, 01/01/23, Utilized electronic devices to access customer information for deliveries, Maneuvered through different routes, Operated company vehicle, Carried and lifted packages up to 50lbs
• Maintenance Supervisor & Load Driver, ALLEN HOME HEALTH CARE, DETROIT, MI, 01/01/15, 01/01/21, Successfully operated and maintained facility equipment in a safe and operable condition, Demonstrated great attention to detail in maintaining the cleanliness of the facility, Effectively loaded and unloaded truck for delivery, Power washed and cleaned storage, Picked up and delivered supplies, Planned and prioritized schedule to meet daily demands, Took inventory of all supplies and reorder supplies, Ensured quality work performed by staff, Carefully inspected work of staff
• Porter, ALLEN HOME HEALTH CARE, DETROIT, MI, 01/01/10, 01/01/15, Effectively maintained the entire property in an attractive, and comfortable condition, Proficiently organize and restock products in the Company., Take inventory of all supplies, and reorder materials, Successfully performed all types of cleaning., Maintained good relationship with other staff members and with management., Assist customer service department in addressing customer complaints with regard to shipments and deliveries
• Assembly Production, STAFF LINE AGENCY, REDFORD, MI, 01/01/10, 01/01/13, Demonstrated proficiency and accuracy in the inspection of radios for functionality, Efficiently produced finished packaging while meeting quality outcomes, Effectively performed safety inspections of wire harnesses

• BUSINESS & OPERATIONS
• SUPERVISOR
• CUSTOMER SERVICE
• TEAM BUILDING & LEADERSHIP
• NEW HIRE ORIENTATIONS & TRAINING
• COACHING & MENTORING
• SCHEDULING
• WORKFLOW PRIORITIZATION
• CASH HANDLING
• INVENTORY MANAGEMENT
• PURCHASING