Dontae Davis
Brooklyn,NY
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably at D&W Enterprises. Skilled in problem-solving and teamwork, I've successfully implemented continuous improvement cultures and streamlined processes, significantly boosting client satisfaction and team productivity. Demonstrates punctuality and professionalism, driving positive outcomes in fast-paced environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Uber Eats Delivery Courier
Uber Eats
New York, NY
08.2022 - 04.2024
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
Operations Manager, Customer Experience
D&W Enterprises
New York, NY
05.2018 - 05.2021
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
- Developed comprehensive onboarding and training programs for new employees, accelerating their integration into the team environment.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
- Introduced new technologies to optimize operational efficiency and improve overall customer experience.
- Managed inventory levels, reducing stock shortages while minimizing excess inventory costs.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Bartender
Shiftgig
Chicago, IL
08.2015 - 08.2017
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Catering Events Lead Bartender
Kenmare Catering
Chicago, IL
08.2014 - 08.2016
- Demonstrated flexibility in adapting to last-minute changes or requests from clients without compromising service quality.
- Adhered to local liquor laws and guidelines when serving alcoholic beverages, ensuring compliance with regulations at all times.
- Collaborated with event planners to create custom drink menus tailored to clients'' preferences and themes.
- Assisted in the setup and breakdown of bar stations, facilitating efficient transitions between different functions.
- Trained new staff members on proper bartending techniques and company policies for consistent service delivery.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Helped management plan and serve bar menu exceeding customer expectations.
Bartender Shift Manager
Grand Luxe Cafe
Chicago, IL
08.2011 - 08.2015
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Assisted in managing special events such as private parties or corporate functions, coordinating staff efforts for seamless execution.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
- Maintained consistent inventory records by conducting regular audits of liquor supplies, adjusting orders as necessary based on demand trends.
- Collaborated with other managers to develop promotional events that attracted new clientele and generated additional revenue streams.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor Of Science - Business Administration And Management
University of Pittsburgh
Pittsburgh, PASkills
- Punctuality
- GPS Technology
- Load organization
- Deadline Adherence
- Customer Service
- Attention to Detail
- Issue Escalation
- Multitasking
- Problem-solving abilities
- Teamwork and Collaboration
- Organizational Skills
- Reliability
- Professionalism
- Professional Demeanor
Certification
New York Foodhandlers certificate
ATAP Certification
Timeline
Uber Eats Delivery Courier
Uber Eats
08.2022 - 04.2024
Operations Manager, Customer Experience
D&W Enterprises
05.2018 - 05.2021
Bartender
Shiftgig
08.2015 - 08.2017
Catering Events Lead Bartender
Kenmare Catering
08.2014 - 08.2016
Bartender Shift Manager
Grand Luxe Cafe
08.2011 - 08.2015
Bachelor Of Science - Business Administration And Management
University of Pittsburgh