YOLINDA ORNELAS ROMERO
La Puente
Summary
Experienced in case management, ensuring efficient service and delivery. By applying strong organizational skills to manage complex cases and streamline processes. With the ability to collaborate with the team and solve problems, consistently achieving positive outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Uber Eats Driver
Uber Eats
06.2024 - Current
- Ensured timely delivery by adhering to assigned routes and schedules.
- Maintained vehicle cleanliness and inspected for mechanical issues regularly.
- Complied with all traffic laws and safety regulations during operations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Ensured to handle multiple deliveries efficiently and read each customer's instructions regarding delivery thoroughly.
- Thus, keeping a 96% rating across through deliveries and pick ups.
Special Education Assistant
Los Angeles Unified School District, Esteban Torres High School (Humanitas Academy of Art and Technology)
08.2019 - Current
- Collaborated with a team of general education and inclusion teachers to provide support and access for students with disabilities
- Support and help manage students’ daily tasks and projects in a classroom setting
- Assure students’ daily and year-long behavior and academic goals are being met
- Supported students with individualized education plans to enhance learning outcomes.
- Collaborated with teachers to develop effective instructional strategies for diverse learners.
- Assisted in classroom management, promoting a positive and inclusive learning environment.
- Managed crisis situations calmly, maintaining safety protocols while supporting the emotional well-being of affected students during challenging moments within the school day.
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Facilitated smooth transitions for students between different school settings by coordinating services and collaborating with relevant professionals.
- Ensured compliance with federal, state, and district regulations related to special education services.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Empowered students to advocate for their own needs by teaching self-advocacy skills within an inclusive curriculum framework.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Assigned a caseload of approximately 15 to 37 students with IEPs and established a collaborative working system for the students within a general education setting.
Education
Bachelor of Science - Applied Psychology; Concentration in Media and Technology
University of Phoenix
Phoenix, Arizona08-2025
Skills
- Customer service
- Valid Driver's license
- Problem-solving
- Punctuality
- Reinforcement strategies
- Teamwork and collaboration
- Decision-making
- Critical thinking
- Time management
- Client engagement
- Training and mentoring
- Adaptive teaching styles
Certification
- Medical Billing and Coding Training - April 2021
- HIPPA Compliance - April 2021
- Medical Terminology- April 2021
- Adult/Child CPR and First Aid Red Cross Training - July 2025-July 2027
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Uber Eats Driver
Uber Eats
06.2024 - Current
Special Education Assistant
Los Angeles Unified School District, Esteban Torres High School (Humanitas Academy of Art and Technology)
08.2019 - Current
Bachelor of Science - Applied Psychology; Concentration in Media and Technology
University of Phoenix
AWARDS
(CCDP Series): Effective Business Communications, Customer Service Excellence, Success as a Supervisor, Maximizing Your Productivity, and Project Management Fundamentals - 4/2022, The Exceptional Supervisor Certificate Program (Level 1) - 4/2022, President’s List, Academic Excellence 4.0 - 2022, Dean’s List, Academic Excellence, 3.9-3.5- 2022 and 2023