Dontae Young
Ft. Washington,MD
Summary
Skilled plumbing professional with extensive experience in sewer and drain system operations. Proven track record of diagnosing and repairing drainage issues while maintaining high safety and quality standards. Collaborative and adaptable team player, consistently focused on achieving operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sewer Drain Technician
Associates Plumbing
02.2024 - Current
- Executed quality service on drains, toilets and manholes.
- Effectively utilized advanced diagnostic tools like CCTV cameras during inspection procedures which resulted in pinpointing exact location of blockages.
- Maintained high levels of customer retention and referrals, attributed to professionalism and quality workmanship in sewer drain services.
- Reduced blockage recurrence rates by implementing preventive maintenance practices for clients.
- Diagnosed and repaired plumbing components to include toilets, faucets, and drains.
IT Help Desk Technician
Gadget Guys
02.2023 - 05.2023
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
- Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.
- Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
Education
High School Diploma -
Friendly High
Ft. Washington, MD05-2021
Skills
- Excellent work ethic
- Hand and power tools
- Drain cleaning
- Waste disposal
- Team member development
- Plumbing
- Sewer repair
- Pipe inspection
- Hydro jetting
- Root removal
- Water system
- Water heater installation
Certification
OSHA 10
Timeline
Sewer Drain Technician
Associates Plumbing
02.2024 - Current
IT Help Desk Technician
Gadget Guys
02.2023 - 05.2023
High School Diploma -
Friendly High
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