Don Walker
Jacksonville,FL
Summary
Seasoned professional with a proven track record at CVS Health, adept in accurate data entry and strategic problem analysis. Excelled in enhancing data integrity and client relationships, demonstrating a keen detail-oriented approach and advanced Excel skills. Achieved significant improvements in claims processing efficiency and data quality assurance, fostering team collaboration and regulatory compliance.
Overview
13
13
years of professional experience
Work History
Claim Benefit Specialist
CVS Health
Jacksonville, FL
05.2023 - Current
- Entered and processed claims data across multiple systems, maintaining precision in updates.
- Created reports to evaluate claim expenses.
- Coordinated with colleagues to maintain consistency and compliance in claims processing.
- Verified documentation accuracy and sorted claims correctly for efficient processing.
- Investigated discrepancies between billings submitted by providers and payments received from insurers.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Retained a strong understanding of medical terminology to comprehend procedures better.
Digital Analyst
VyStar Credit Union
Jacksonville, FL
04.2022 - 05.2023
- Optimized client-facing platforms through meticulous design and implementation.
- Orchestrated the design of comprehensive reporting systems for effective communication with stakeholders.
- Enhanced the reliability of team reports by maintaining consistent data integrity.
- Implemented tag management systems like Google Tag Manager and Adobe Dynamic Tag Management for efficient tracking and measurement of campaign activities.
- Collaborated with stakeholders from various departments, such as product development, marketing, and sales teams, to ensure the accuracy of data collection and analysis.
Credit Assistance Specialist
Bank of America
Jacksonville, FL
09.2021 - 04.2022
- Ensured timely processing of data for accurate record-keeping.
- Ensured compliance by updating financial records regularly.
- Resolved client disputes while ensuring accurate data recording for reporting purposes.
- Provided technical support for users experiencing difficulties with software applications.
- Developed and implemented specialized procedures for customer service operations.
Transaction Processing Associate I
Conduent
Jacksonville, FL
12.2020 - 09.2021
- Performed detailed data entry, classification, and document processing, ensuring records were accurately updated and maintained for client accounts
- Managed data cleanup tasks identified errors or inconsistencies and worked to resolve issues by collaborating with internal teams
- Provided regular reports on data processing accuracy, supporting the broader team in ensuring that client data was up-to-date and compliant with regulations
Eligibility Specialist I
State of Florida
Jacksonville, FL
02.2019 - 12.2020
- Accurately entered and processed data for public assistance programs, ensuring state and federal regulations compliance
- Managed and maintained electronic caseloads, consistently meeting deadlines and ensuring data accuracy for client benefits
- Provided reports on eligibility statuses and processed changes as needed, maintaining clear communication with clients and internal teams
Customer Service Representative
Citi
Jacksonville, FL
09.2016 - 02.2019
- Entered and maintained data for client accounts, ensuring timely updates and accurate reporting of financial information
- Provided support to clients by resolving complex data-related issues, updating account details, and clarifying discrepancies
- Generated detailed reports to track client inquiries, account statuses, and operational metrics
Produce Assistant Manager
Winn Dixie
Orange Park, FL
11.2011 - 09.2016
- Managed inventory records and performed data entry to maintain accurate stock and order levels
- Generated reports on product availability, inventory levels, and compliance with food safety regulations
- Communicated with suppliers and internal teams to resolve discrepancies and ensure data integrity in all records
- Performed quality checks on produce, removing damaged or spoiled items promptly.
- Operated cash register to process customer purchases accurately and efficiently.
Education
Bachelor of Science - Business Administration and Management
University of North Florida (UNF)
Jacksonville, FL12.2024
Associate of Arts - Financial Services
Florida State College at Jacksonville
Jacksonville, FL05.2021
Skills
- Accurate Data Entry
- Data Management
- Client Relationship Management
- Detail-Oriented Approach
- Organized Scheduling Skills
- Strategic Problem Analysis
- Team Collaboration
- Claims investigation
- Claims analysis
- Multitasking capacity
- Regulatory compliance adherence
- Data quality assurance
- SQL programming
- Advanced Excel
Timeline
Claim Benefit Specialist
CVS Health
05.2023 - Current
Digital Analyst
VyStar Credit Union
04.2022 - 05.2023
Credit Assistance Specialist
Bank of America
09.2021 - 04.2022
Transaction Processing Associate I
Conduent
12.2020 - 09.2021
Eligibility Specialist I
State of Florida
02.2019 - 12.2020
Customer Service Representative
Citi
09.2016 - 02.2019
Produce Assistant Manager
Winn Dixie
11.2011 - 09.2016
Bachelor of Science - Business Administration and Management
University of North Florida (UNF)
Associate of Arts - Financial Services
Florida State College at Jacksonville
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