Dontasiana GARRETT
Indianapolis,IN
Summary
Dynamic professional with a proven track record of enhancing team performance and customer satisfaction at Culver’s. Skilled in cooking and crew leadership, adept at problem-solving and boosting efficiency. Increased business growth through strategic staff training and customer relationship management. Excelled in multitasking and maintaining
Overview
2025
2025
years of professional experience
Work History
Crew Member
Culver’s
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Managed staff hiring, training and supervision.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Kept accurate and detailed records of personnel progress and productivity.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Shift Manager
CarrolsLLC
08.2024 - Current
- Kept employees operating productively and working on task to meet business and customer needs.
- Tracked receipts, employee hours, and inventory movements.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Scheduled staff to establish adequate coverage during peak business hours.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Managed staff hiring, training and supervision.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Kept accurate and detailed records of personnel progress and productivity.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Home Health Aide
Four Seasons Hotel
06.2021 - 12.2024
- Assisted disabled clients to support independence and well-being.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Developed individual care plans for clients based on specific needs.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Constructed cognitively stimulating activities.
- Researched and recommended community resources to meet clients' needs.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Utilized universal precautions and infection control principles in all aspects of care.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Developed and implemented care plans for clients.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Transported clients for medical and personal outings.
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventive breast examinations.
- Trained new staff members on best practices for home health care.
- Scheduled and coordinated medical appointments.
- Provided direct personal care and administrative services to clients.
- Assisted with end-of-life care.
- Administered medications in accordance with doctor's instructions.
- Documented vital statistics and coordinated with health care providers.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
- Improved patients' comfort with massage and application of topical treatments.
Education
High School Diploma - Law
Rise Up Academy
Southold, NY06.2023
Skills
- Cooking
- Taking orders
- Embarkation assistance
- Company standards
- Table setting
- Problem-solving
- Order delivery practices
- Inventory restocking
- Store opening and closing
- Initiative and Self-motivation
- Crew leadership
Timeline
Shift Manager
CarrolsLLC
08.2024 - Current
Home Health Aide
Four Seasons Hotel
06.2021 - 12.2024
Crew Member
Culver’s
High School Diploma - Law
Rise Up Academy
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