Miranda Wilson
Jackson,MS
Summary
Outgoing Wireless Sales Associate offering [Number] years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Industrious [Job Title] offering [Number] years of bakery industry experience ready to add value to [Company] team. Well-versed in processing accurate sales transactions and providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
Connectivity Source
Ridgeland, MS
01.2022 - Current
- Monitored wireless sales space to establish familiarity with various carriers.
- Performed in-store product demonstrations at assigned events.
- Maintained sound knowledge of company product suites.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Prioritized helping customers over completing other routine tasks in store.
Customer Experience Representative
Alorica
Jackson, MS
05.2018 - 12.2021
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Documented customer interactions in internal database to maintain customer service history details.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
Customer Service Representative
Teleperformance
Jackson, MS
02.2016 - 04.2018
- Kept building spaces premises clean inside and outside.
- Checked in and stocked inventory throughout facility.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Moved furniture for cleaning and set up for special events.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong communication and organizational skills through working on group projects.
Education
High School Diploma -
Lanier High School
Jackson, MS05-2011
Skills
- Ul>
- Organization
- P>Cash register operation
- P>Microsoft applications proficiency
- P>Self-Motivated
- P>Teamwork and Collaboration
- P>Critical Thinking
- Social Media Platforms
- Customer Service and Assistance
- Creative Solutions
- Project Requirements
- Credit and Debt Card Processing
- Providing Feedback
- POS Transactions
- Price Verifications
- Sales and Marketing Methods
- Effective Customer Communication
- Community Knowledge
- Conflict Resolution Techniques
- Loss Prevention Goals Monitoring
- Billing Procedures
- Customer Relationship Management
- Device Activation
- Timely Project Completion
- Suggestive Selling
- Sales Contracts
- Information Updates
- Industry Trends
- Cash Counting
- Gift Wrapping
- Organizational Systems
- Corrective Actions
- Ul>
- Site Visits
- Special Orders
- Item Scanning
- Safe Equipment Handling
- Mathematical Skills
- Cash Control
- Client Rapport-Building
- Performance Evaluations
- Merchandise Financing
- Sales Records Management
- Continuous Improvement
- Flexible Hours
- Service Contracts
- Computer Proficiency and Microsoft Office
- Merchandising and Display
- Energy and Physical Stamina
- Promotional Campaigns
Work Preference
Work Type
Full TimeContract WorkInternshipPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time off4-day work weekTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsTimeline
Retail Sales Associate
Connectivity Source
01.2022 - Current
Customer Experience Representative
Alorica
05.2018 - 12.2021
Customer Service Representative
Teleperformance
02.2016 - 04.2018
High School Diploma -
Lanier High School
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