Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dontay Sheffield

Miramar,FL

Summary

Dynamic professional with a proven track record in customer service and team leadership, notably at American Express. Excelled in consultative sales and complaint resolution, enhancing customer satisfaction and streamlining service operations. Skilled in data entry and team development, consistently achieving and surpassing performance goals.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Paradise Plumbing, A/C & Electric
Fort Lauderdale, FL
03.2024 - Current
  • Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
  • Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
  • Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
  • Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
  • Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
  • Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.

Customer Service Representative

American Express
Sunrise, FL
10.2022 - 02.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Developed strong customer relationships to encourage repeat business.

Supervisor

All American Medical
Sunrise, FL
02.2018 - 02.2020
  • Handled new enrollments by entering customers' data and reviewing information.
  • Performed data entry and maintained accurate records of student enrollment information.
  • Reviewed applications for accuracy before submitting them for approval.
  • Monitored staff performance and addressed issues.
  • Coached, mentored and trained team members in order to improve their job performance.

Enrollment Specialist

All American Medical
Miramar, FL
04.2015 - 03.2018
  • Handled new enrollments by entering customers' data and reviewing information.
  • Performed data entry and maintained accurate records of student enrollment information.
  • Reviewed applications for accuracy before submitting them for approval.

Education

High School Diploma -

Parkway Academy @ BCC
Miramar, FL
06-2007

Skills

  • Product Knowledge
  • Consultative Sales
  • Scheduling
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Account Updating
  • Data Collection
  • Data Entry
  • Call Management
  • Team Development
  • Complaint Handling
  • Order Fulfillment
  • Credit Card Payment Processing
  • Documentation
  • Filing

Timeline

Customer Service Representative

Paradise Plumbing, A/C & Electric
03.2024 - Current

Customer Service Representative

American Express
10.2022 - 02.2024

Supervisor

All American Medical
02.2018 - 02.2020

Enrollment Specialist

All American Medical
04.2015 - 03.2018

High School Diploma -

Parkway Academy @ BCC

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Dontay Sheffield