Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
Generic

Donte’ Bratcher

Westland

Summary

Experienced professional with a solid background in customer service and office administration, poised to excel in a front-facing role. Proficient in handling inquiries, managing schedules, and ensuring seamless operations. Recognized for exceptional teamwork, adaptability, and consistent delivery of results. Skilled in effective communication, creative problem-solving, and maintaining a welcoming environment. A reliable and personable individual with strong organizational skills and the ability to multitask. Well-versed in customer service principles and proficient in managing front desk operations and handling administrative tasks. Committed to providing a warm and inviting atmosphere while ensuring the smooth flow of daily operations.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Assistant

Embassy Suites
07.2024 - Current
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted guests and service providers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Merchandiser

PepsiCo
12.2023 - 07.2024
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.

Yard Hand

Legendary Marine
09.2022 - 04.2023
  • Supported yard operations with the proper use of tools, machinery, and equipment following safety protocols.
  • Operated forklift and power washer to complete assigned yard tasks.
  • Conducted general clean up of entire yard and facilities to maintain safe working environment.
  • Maintained clean and organized work environment, promoting a safe and efficient workspace for all employees.
  • Ensured timely completion of projects with effective collaboration and communication among team members.

Real Estate Agent

Better.com
09.2021 - 04.2022
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Advised clients on market conditions and property value for informed decision-making.
  • Communicated with clients to understand property needs and preferences.

Education

License -

Michigan Institute of Real Estate
05.2021

Some College - Business Communication

Schoolcraft College
Livonia, MI
04.2021

High School Diploma -

John Glenn High School
Westland, MI
05.2017

Skills

  • Negotiation
  • Online Marketing
  • Team Management
  • Excellent communication
  • Problem-solving skills
  • Hospitality services
  • Time management
  • Administrative skills
  • Multitasking and organization

Awards

  • Real Estate Sales License
  • High School Diploma
  • Forklift Operator’s License

Certification

  • Basic Computer Skills Certification – Microsoft Office Specialist
  • ADA Compliance and Service to Guests with Disabilities Certificate – Various providers offer courses on ADA compliance specific to hospitality.
  • Basic Life Support Certification (BLS)
  • Conflict Resolution Certificate – International Association for Conflict Management or similar bodies.

Timeline

Front Desk Assistant

Embassy Suites
07.2024 - Current

Merchandiser

PepsiCo
12.2023 - 07.2024

Yard Hand

Legendary Marine
09.2022 - 04.2023

Real Estate Agent

Better.com
09.2021 - 04.2022

High School Diploma -

John Glenn High School

License -

Michigan Institute of Real Estate

Some College - Business Communication

Schoolcraft College

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Donte’ Bratcher