Stephania Perez
Hampton,GA
Summary
Dedicated professional with strong customer service and bilingual communication skills. Proven ability to resolve conflicts and provide administrative support in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Front Desk Assistant
D4C Dental Brands
Morrow, Georgia
2025 - Current
- Delivered professional and friendly front-desk support, enhancing patient experience in healthcare setting.
- Facilitated efficient check-in and check-out processes for patients, ensuring timely service.
- Scheduled appointments and answered patient questions.
- Processed payments and verified insurance and billing information, contributing to accurate financial transactions.
Customer Service & Sales Associate
Lowe’s Home Improvement
Stockbridge, Georgia
2021 - 2025
- Assisted customers on sales floor with product selection and expert recommendations.
- Guided customers in selecting appliances based on their needs, budget, and features.
- I answered detailed product questions and explained warranties and services.
- Coordinated sales, delivery, and follow-up, enhancing customer satisfaction and loyalty.
- Assisted professional customers with project planning and material selection.
- Provided pricing, delivery coordination, and solutions tailored to business clients.
- Resolved issues related to deliveries, suppliers, and customer materials.
- Managed installation services, addressing customer inquiries to ensure seamless experience.
- Translated customer ideas into functional kitchen designs, and completed cabinet sales.
- Designed customized kitchen layouts based on customer preferences and needs.
- Coordinated communication between suppliers, installers, delivery teams, and customers.
- Provided customer service and cashier support on the sales floor.
- Provided cashier support and ensured a positive customer experience.
- Supervised operations to deliver high-quality customer service.
- Ensured that weekly company metrics were met consistently.
- Acted as the main point of contact for escalated customer and vendor concerns.
- Appliance Sales Specialist
- Kitchen Cabinet Sales & Design Specialist
- Pro Desk Specialist
- Pro Desk Supervisor.
Sales Floor Associate | 2018 – 2020
Statue of Liberty Gift Shop
New York, New York
2018 - 2020
- Provided outstanding customer service in high-traffic tourist environment, enhancing customer experience.
- Guided customers in selecting souvenirs and personalized merchandise, ensuring satisfaction and meeting individual preferences.
- Operated the cash register and processed transactions accurately.
- Created organized and visually appealing merchandise displays, attracting customer attention and facilitating sales.
- Oversaw inventory management for keychains and personalized items, ensuring stock levels met customer demand.
Education
Some College (No Degree) - Successful Negotiation: Essential Strategies,Skill
- University of Michigan
Michigan, ND01-2023
High School Diploma -
CENTRO DE EXCELENCIA REPUBLICA DE COLOMBIA
REPUBLICA DOMINICANA01-2012
Some College (No Degree) - Bachelor of Law (Incomplete – 1 year remaining)
Universidad UTESA
DOMINICAN REPUBLICSkills
- Team leadership and staff training
- Customer service excellence inventory
- Merchandising management, sales support
- Administrative assistance, scheduling, email, and calendar management
- Bilingual – English, Spanish
- Negotiation and conflict resolution operational process improvement in retail
- Hospitality operations
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front Desk Assistant
D4C Dental Brands
2025 - Current
Customer Service & Sales Associate
Lowe’s Home Improvement
2021 - 2025
Sales Floor Associate | 2018 – 2020
Statue of Liberty Gift Shop
2018 - 2020
Some College (No Degree) - Successful Negotiation: Essential Strategies,Skill
- University of Michigan
High School Diploma -
CENTRO DE EXCELENCIA REPUBLICA DE COLOMBIA
Some College (No Degree) - Bachelor of Law (Incomplete – 1 year remaining)
Universidad UTESA