Donte Davis
Henderson,US
Summary
Dedicated Device Support Specialist with over 5 years of experience in providing technical assistance to end-users. Skilled in troubleshooting, diagnosing, and resolving hardware and software issues. Proven track record of excellent customer service and ability to work efficiently in fast-paced environments. Seeking a challenging role to utilize my expertise and contribute to the success of a dynamic team. Effective at managing information, technical concerns and team member support needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 5 years of experience in technology.
Overview
6
6
years of professional experience
Work History
Device Support Specialist
Cochlear Americas
Denver, CO
08.2022 - 05.2024
- Offered efficient technical assistance to users in need of guidance regarding app installation, integration of Android and Apple Phones, and connection with numerous wireless devices. Served as a knowledgeable product mentor across diverse product lines.
- Documented customer interactions and contact information into company database.
- Technical aptitude and a solution driven mindset to coach and guide customers in pinpointing, diagnosing and rectifying technical issues.
Tech Support Representative
Cox Communications
Las Vegas, NV
12.2020 - 08.2022
- Educates residential Cox customers about the installation and use of products.
- Utilized broad knowledge to recommend solutions to potential customers.
- Maintained customer interaction and activity records in CRM system.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
Chat Specialist/Account Representative
Pra Group
Henderson, NV
02.2018 - 04.2020
- Communicate effectively in a fast-paced written email using live chat, emails, and social media
- Ability to multitask and drive the conversation to get the resolution to customer satisfaction.
Education
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Carson, CA05-2015
Associate of Arts - General Studies
El Camino College
Torrance, CA05-2012
Skills
- Troubleshooting expertise
- Customer service orientation
- Hardware diagnostics
- Mobile device management
- Technical expertise
- Problem-solving skills
- Customer service
- Communication skills
- Attention to detail
- Troubleshooting abilities
- Trend Analysis
- Virtualization Technologies
- Hardware troubleshooting
- Software troubleshooting
- Remote Support
- Customer Education
- Research
- Billing and Collections
- Databases: Oracle, SQL Server, MongoDB
- Salesforce
- Remote Office Availability
- Teamwork and Collaboration
- Computer Skills
- Time Management
- Task Prioritization
- Microsoft Office Suite expertise
Hobbies and Interests
- Exploring distant lands
- Getting lost in a good book
- Capturing moments
- Feeling the music
- Every kind of sport
Timeline
Device Support Specialist
Cochlear Americas
08.2022 - 05.2024
Tech Support Representative
Cox Communications
12.2020 - 08.2022
Chat Specialist/Account Representative
Pra Group
02.2018 - 04.2020
Bachelor of Arts - Sociology
California State University - Dominguez Hills
Associate of Arts - General Studies
El Camino College