Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Education
Timeline
Generic

Jester Garcia

Henderson

Summary

To obtain a technical position in a growing technology-oriented organization. Utilizing my experience and interpersonal skills to meet the needs of the users while fulfilling the company requirements.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Support Specialist

ForePropertyCompany
11.2017 - Current
  • Company Overview: Fore Property Company is a full-service real estate company that develops, owns, and manages multifamily communities nationwide. With 7 office, about 35 properties, and approximately 250 staff.
  • Installing and configuring computer hardware, software, systems, networks, printers and scanners.
  • Image and prep computers with software’s before deploying them to our properties and/or offices.
  • Providing technical support across the company (this may be in person, over the phone, or remotely using TeamViewer or Remote desktop).
  • Responsible for keeping the inventory system “AssetPanda” up to date.
  • Manage Active Directory, Microsoft Office 365 online.
  • Knowledge with windows10/11, Server 2012, and Server 2016.
  • Knowledge with SharePoint and Azure.
  • Knowledge with setting up virtual machine using Hyper-V.
  • Experience working with GPO, active directory, exchange, Azure AD, and exchange online.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

I.T. Support Specialist

Comprehensive Cancer Center of Nevada
02.2013 - 10.2017
  • Respond to daily request and supports about 400 staff in 17 locations around the las Vegas.
  • Assists in performing moves and relocation of computers and related equipment at all locations.
  • Responsible for the installation and testing of equipment in support of new office builds and office relocations.
  • Performs setup of video conferencing equipment. Performs first level support for all Audio/Visual hardware issues.
  • Experience in active directory such as creating accounts, Folders security, permissions, password.
  • Knowledge in Microsoft Exchange.
  • Knowledge and experience on operating system technologies from 9X to windows7.
  • Responsible for ordering and updating company printer server.
  • Experience in using Remote desktop program such as GoToAssist, RDP, Altiris, VNC.
  • Experience in configuring configure OWA on smart phones.
  • Experience in loading software packages, including but not limited to operating system, Microsoft office, antivirus, instructional software, into computer and/or server.
  • Responsible on imaging company computers and laptop using Altiris.
  • Knowledge and experience installing and repairing hardware and peripheral components such as printers, cd drive, motherboard, harddrive, sound card, network card, etc.
  • Perform system maintenance such as Defrag, Scandisk, Disk cleanup, etc. to maintain system performance and also maintain antivirus software updated.
  • Perform network troubleshooting to diagnose internet access and network connectivity using networking equipment such as toners and cable testers.
  • Provide users with network and desktop diagnostics support related to WAN and/or LAN.
  • Knowledge and experience in cable wiring concept and understands IP addressing.
  • Knowledge and ability to research problem and find solution online and/or through phone support.
  • Ability to effectively communicate in writing and verbal with a broad base of end users.

I.T. Support Specialist

Aviva Family and Children’s services
07.2009 - 02.2013
  • Respond to daily request and supports about 200 users including student lab.
  • Knowledge and worked on Windows Server 2003 and Windows Server 2008.
  • Experience in active directory such as creating accounts, Folders security, permissions, password.
  • Knowledge in Microsoft Exchange.
  • Knowledge and experience on operating system technologies from 9X to windows 7.
  • Responsible for ordering and updating company cell phone, laptops, computers, network printers, and other computer equipment.
  • Responsible for daily backup for all four locations using ARC serve Backup software.
  • Experience in using Remote desktop program such as GoToAssist and window base RDC.
  • Experience on Blackberry server.
  • Experience in configuring OWA (outlook web access) on company cell phones.
  • Experience and knowledge in installing Symantec System Center Console.
  • Experience in loading software packages, including but not limited to operating system, Microsoft office, antivirus, instructional software, into computer and/or server.
  • Knowledge and experience installing and repairing hardware and peripheral components such as printers, cd drive, motherboard, harddrive, sound card, network card, etc.
  • Perform system maintenance such as Defrag, Scandisk, Disk cleanup, etc. to maintain system performance and also maintain antivirus software updated.
  • Perform network troubleshooting to diagnose internet access and network connectivity using networking equipment such as toners and cable testers.
  • Provide users with network and desktop diagnostics support related to WAN and/or LAN.
  • Knowledge and experience in cable wiring concept and understands IP addressing.
  • Knowledge and ability to research problem and find solution online and/or through phone support.

I.T. Specialist

The Help Group/ Summit View School
07.2007 - 04.2009
  • Check and respond to I.T. tickets daily.
  • Maintain inventory of inks and toners.
  • Knowledge and some experience in Windows Server 2003 active directory such as creating accounts and their access.
  • Knowledge and experience on operating system technologies from 9X to Vista.
  • Experience in loading software packages, including but not limited to operating system, Microsoft office, antivirus, instructional software, into computer and/or server.
  • Knowledge and experience installing and repairing hardware and peripheral components such as printers, cd drive, motherboard, harddrive, sound card, network card, etc.
  • Perform system maintenance such as Defrag, Scandisk, Disk cleanup, etc. to maintain system performance and also maintain antivirus software updated.
  • Perform network troubleshooting to diagnose internet access and network connectivity using networking equipment such as toners and cable testers.
  • Provide users with network and desktop diagnostics support related to WAN and/or LAN.
  • Knowledge and experience in cable wiring concept and understands IP addressing.
  • Knowledge and ability to research problem and find solution online and/or through phone support.

Education

Network Engineer Program -

Asher College
Las Vegas, Nevada

AA - Liberal Studies

Northern Marianas College
Saipan, CNMI
12.2003

Skills

  • Strong interpersonal, written, and oral communication skills
  • Hard working, good attitude, and a team player
  • Extensive experience and skill in hardware and software troubleshooting
  • Hardware Skills: Highly experience in building computer and upgrades, configuration, maintenance, trouble shooting and repair
  • Operating system: Windows server 2003, Windows server 2008, Window 10/11
  • Work on MDM, Intune, and Azure
  • Onedrive, Sharepoint, and Microsoft office 365
  • IP addressing, wireless setup, network printer
  • Understands and worked in a LAN and WAN environment
  • Knowledge and worked on Active Directory
  • Experience using remote tools such as TeamViewer and RDP
  • Work with Medical programs such as Greenway Prime suite, IknowMed, Citrix

Certification

A+, MTA operating system, MS365 Certified Modern Desktop

Accomplishments

  • -Headed the Siena location expansion- My duties were to coordinate with vendors to ensure the data and electrical are place and ready and computer equipment are ordered.
  • -CCCN printers Build the print server, responsible for coordinating with vendors when we need new printers and/or if there are printer issues.
  • -Windows 7 upgrade Part of the CCCN windows 7 upgrade.
  • -2016 Employee of the year
  • -Lung center and the Cancer and Blood merger.
  • -Headed the Aviva expansion- Duties: to ensure the data and electrical was in place for the Wilshire and the North Hollywood expansion.

Education

online study Plurasight ; https://www.pluralsight.com/

Timeline

IT Support Specialist

ForePropertyCompany
11.2017 - Current

I.T. Support Specialist

Comprehensive Cancer Center of Nevada
02.2013 - 10.2017

I.T. Support Specialist

Aviva Family and Children’s services
07.2009 - 02.2013

I.T. Specialist

The Help Group/ Summit View School
07.2007 - 04.2009

AA - Liberal Studies

Northern Marianas College

Network Engineer Program -

Asher College

Similar Profiles

CREATE PROFILE