Donte Decuir
Los Angeles ,CA
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Security Guard
G2 Secured Staff
Los Angeles, CA
12.2024 - Current
- Identified potential security risks and recommended corrective actions.
- Collaborated with Human Resources staff to ensure compliance with applicable laws and regulations related to employment screening processes.
- Managed the recruitment database, ensuring data accuracy and integrity at all times.
- Scheduled service and changed and ordered toner to keep printers and copiers functioning.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed, corrected or deleted data, verifying customer and account information.
Customer Service Representative
Alclear LLC
Houston, TX
09.2022 - 12.2024
- Created promotional materials such as flyers and brochures aimed at increasing awareness of travel options offered by airlines.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Compiled reports on sales activities, passenger numbers and other relevant data on daily basis.
- Developed marketing strategies to increase ticket sales at airport terminal locations.
- Resolved customer service issues quickly and effectively to maintain top satisfaction rates.
- Counseled customers with travel protection needs, rapidly responding to inquiries via telephone and email.
- Coached staff on strategies to enhance performance and improve customer relations.
- Analyzed customer data to generate insights and improve targeting capabilities.
- Improved data collection accuracy by structuring systems for desktop spreadsheets.
- Performed data entry and maintained accurate records of student enrollment information.
- Achieved repeat business and referrals through personalized services.
Customer Service Representative
United Airlines
Houston , TX
02.2020 - 07.2022
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Filed reports of passenger complaints or incidents that occurred during travel process.
- Greeted passengers and provided information about departure and arrival times.
- Built and maintained productive relationships with employees.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Resolved customer complaints in a timely manner.
- Monitored security checkpoints to ensure safety of passengers and staff members alike.
Education
GED -
Texas Southern University
Houston, TX05-2022
Skills
- Data collection
- Defect tracking
- Visual data representation
- Process improvement
- Time management
- Strong multitasking
- Effective problem solving
- Flight scheduling
- Disability assistance experience
- Passenger assistance
- Adaptable under pressure
- Flexible work schedule
- Emergency response readiness
- Exceptional communication
- Boarding process efficiency
- Check-in procedures mastery
- Conflict resolution
- Cross-cultural sensitivity
- Ticketing system
- Greeting guests
- Welcoming guests
- Reservation management
- Professional appearance
- Payment handling
- Supply stocking
- Property management systems
- Guest relations
- Teamwork orientation
- Reservation processing
- Auditing
- Reservations
- Guest reception
Timeline
Security Guard
G2 Secured Staff
12.2024 - Current
Customer Service Representative
Alclear LLC
09.2022 - 12.2024
Customer Service Representative
United Airlines
02.2020 - 07.2022
GED -
Texas Southern University