Summary
Overview
Work History
Education
Skills
Timeline
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Donte Edmond

New Orleans,LA

Summary

Accomplished Supervisor at USPS, adept in team leadership and schedule management, significantly boosted staff performance and client satisfaction through innovative training and development strategies. Expert in inter-department collaboration and workflow planning, consistently met performance targets by fostering a positive work environment and implementing efficient scheduling.

Overview

9
9
years of professional experience

Work History

Manager of Operations Delivery and Retail

United States Postal Service, USPS
01.2021 - Current
  • Pursued every opportunity to increase staffing program success, from initial onboarding through continued positive employee relations and communication strategies.
  • Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
  • Directed Postal team with more than 20 employees, expertly handling administrative and operational duties to consistently meet performance targets.
  • Liaised between executives and lower level employees to enforce policies and convey feedback.
  • Advised senior managers about employee-related issues and identifiable workforce trends.
  • Provided staff with support and training to achieve top client satisfaction.
  • Created, prepared and delivered reports to various departments.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Resolved account issues to build rapport and relationships with clients.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Completed bi-weekly payroll for 20 employees.
  • Managed over 30 customer calls daily
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.

Rural Mail Carrier

United States Postal Service, USPS
01.2019 - 12.2020
  • Signed and received mail with signature requirements upon delivery and loading.
  • Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field.
  • Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.
  • Sorted mail according to order of address appearance for easy access in field.
  • Maintained records on customers with mail forwarding and change of address requests.
  • Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Sold stamps to customers along route and counted back bills and change to avoid errors.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
  • Directly interacted with customers to deliver mail, packages and ordered goods.
  • Worked with customers to understand needs and provide excellent service.
  • Carried out day-to-day duties accurately and efficiently.
  • Established strong professional relationship with customers on assigned route
  • Identified and reported potential safety hazards in delivery area, contributing to safer community environment.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.

Sales Executive

USPS
08.2015 - 12.2018
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Followed verbal and written instructions to properly move and ship products.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Loaded, unloaded and sorted cargo as part of accurate and efficient weekly shipments.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Performed general housekeeping and cleaning tasks.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Removed orders from storage, wrapped and staged for shipments.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

Education

Political Science

Louisiana State University And A&M College
Baton Rouge, LA
08.2015

Skills

  • Team Leadership
  • Scheduling
  • Training and Development
  • Schedule Coordination
  • Customer Relations
  • Training and mentoring
  • Team Building
  • Schedule Management
  • Inter-department collaboration
  • Workflow planning
  • Payroll and budgeting
  • Staff Management

Timeline

Manager of Operations Delivery and Retail

United States Postal Service, USPS
01.2021 - Current

Rural Mail Carrier

United States Postal Service, USPS
01.2019 - 12.2020

Sales Executive

USPS
08.2015 - 12.2018

Political Science

Louisiana State University And A&M College

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Donte Edmond