Microsoft Excel
Donte Huddleston Jr.
San Pedro,CA
Summary
Dynamical individual with experience across technology, retail, security, training, and operations. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Known for adaptability, reliability, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Seeking opportunities across customer service, technical support, operations, security, and training roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Expert
Apple
Torrance, CA
10.2021 - Current
- Resolves technical issues for customers through effective troubleshooting and problem-solving techniques.
- Assists users with hardware and software inquiries
- Conducts follow-up communications with customers to ensure satisfaction and resolve outstanding issues.
- Provides feedback to team members to improve customer experience standards and operational efficiency
- Trained new team members on company policies, software tools, and best practices in technical support.
- Manages the flow of customers and organizing customer queues by utilizing Concierge's Shopping Reservations to ensure that customers are assisted in a timely manner
Dog Trainer/Cashier
Zoom Room
Redondo Beach, CA
03.2021 - 09.2021
- Developed customized training programs to address behavioral issues in dogs.
- Lead group and individual training sessions, enhancing owner-dog communication.
- Implemented positive reinforcement techniques to improve training effectiveness.
- Mentored new trainers on best practices and training methodologies.
- Built rapport with clients through positive reinforcement techniques
- Managed cash drawers, ensuring accuracy during all financial exchanges.
- Greeted customers entering store and responded promptly to customer needs.
Security Guard
Security Industry Specialists
Torrance, CA
11.2020 - 02.2021
- Monitored premises to ensure safety and security standards were upheld.
- Conducted regular patrols to identify and address potential security breaches.
- Screened customers and employees for health compliance during COVID protocols.
- Responded promptly to alarms and emergencies, ensuring quick resolution of issues.
- Managed store capacity and controlled entry flow.
Custodian
Santa Monica College
Santa Monica, CA
10.2019 - 02.2020
- Maintained cleanliness and organization in assigned areas, ensuring high standards of hygiene and safety.
- Operated cleaning equipment to enhance efficiency in daily tasks.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Implemented waste disposal procedures, promoting recycling and environmental responsibility within the facility.
- Trained new staff on cleaning protocols and safety measures, fostering a culture of compliance and teamwork.
Deckhand
Catalina Island Company
San Pedro, CA
05.2019 - 10.2019
- Operated and maintained deck equipment during vessel operations.
- Assisted in loading and unloading cargo, ensuring safety protocols were followed.
- Monitored weather conditions to facilitate safe navigation and operations.
- Collaborated with crew members to execute daily maintenance tasks efficiently.
- Conducted routine inspections and maintenance of machinery to prevent downtime and maintain production efficiency.
- Reduced downtime by performing routine maintenance on pumps, compressors, and other essential equipment.
- Maintained accurate documentation of daily operations, incidents, and equipment maintenance records for regulatory compliance.
Education
High School Diploma -
San Pedro High School
San PedroSkills
- Remote support
- Software installation
- Network configuration
- Operating systems
- Customer service
- Data entry
- Issue troubleshooting
- Service support
- Time Management
- Preventative Maintenance
- Training and Instruction
- Microsoft Office Typing 50 WPM
Certification
Apple Certified iPhone Repair Technician
California Security Guard License
Software
Google Workspace
Microsoft Word
PowerPoint
IOS
Timeline
Technical Support Expert
Apple
10.2021 - Current
Dog Trainer/Cashier
Zoom Room
03.2021 - 09.2021
Security Guard
Security Industry Specialists
11.2020 - 02.2021
Custodian
Santa Monica College
10.2019 - 02.2020
Deckhand
Catalina Island Company
05.2019 - 10.2019
High School Diploma -
San Pedro High School