Dontel Jenkins
St Louis,MO
Summary
Accomplished professional with a proven track record in passenger transportation and customer engagement, notably with Uber. Excelled in route planning and safe driving, achieving high customer satisfaction. Mentored team members at DGx, enhancing team performance through effective training in customer service, a critical soft skill. Maintained vehicles diligently, ensuring safety and reliability.
Overview
2
2
years of professional experience
Work History
Uber Driver
Uber
01.2024 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Taxi Cab Driver
Laclede Cab
09.2023 - 10.2023
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Calculated rides costs, received money, and returned change.
- Provided mobility to assistance to disabled passengers.
- Minimized mechanical issues by adhering to vehicle maintenance schedule.
Lead Cashier
DGx
05.2023 - 09.2023
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
High School Diploma -
Sumner High School
St. Louis, MissouriSkills
- Vehicle Maintenance
- Customer Engagement
- Passenger transportation
- Route Planning
- Safe Driving
- Customer Service
Timeline
Uber Driver
Uber
01.2024 - Current
Taxi Cab Driver
Laclede Cab
09.2023 - 10.2023
Lead Cashier
DGx
05.2023 - 09.2023
High School Diploma -
Sumner High School