DONTERIUS LOVE
YORK
Summary
Healthcare professional with 4 years of experience in patient care and working in a healthcare setting.Skills in safe specimen handling, labeling, and patient comfort. Proven ability to work in team-oriented laboratory or clinical settings, contributing to accurate diagnostics and improved patient satisfaction in a hospital setting.
Equipped with experience in laboratory procedures and phlebotomy, demonstrating a strong understanding of venipuncture techniques, safety protocols, and patient care. Highly skilled at making patients feel comfortable during potentially stressful procedures while maintaining professionalism and accuracy. Contributions include improving efficiency in previous roles by implementing effective workflow strategies and ensuring accurate results through strict adherence to quality control standards.
Overview
4
4
years of professional experience
2026
2026
years of post-secondary education
Work History
Laboratory Phlebotomist
CaroMont Regional Medical Center
Gastonia
08.2025 - Current
- Collect blood specimens, ensuring patient comfort and accuracy.
- Reduced sample errors, improving lab efficiency.
- Utilize venipuncture techniques and patient interaction skills.
- Addressed patient concerns, enhancing service satisfaction.
- Contributed to team goals, boosting overall productivity.
- Executed precise blood collection techniques, minimizing errors and enhancing lab workflow efficiency.
- Improved patient experience by addressing concerns promptly, leading to noticeable increases in service satisfaction.
- Explain procedures, calm nervous patients, and minimize discomfort during blood draws. Maintain clean, sanitary, and organized work areas, adhering to infection control, safety, and HIPAA compliance policies.
- Properly label all samples and transport them to the laboratory in a timely manner.
Medication Aide
Sunflower Springs Assisted Living
York
06.2025 - 01.2026
- Administered medications with precision, ensuring patient safety and compliance with health regulations.
- Collaborated with nursing staff to streamline medication distribution, enhancing timely patient care and satisfaction.
- Monitored patient responses to medications, enabling proactive adjustments and fostering optimal health outcomes.
- Maintained accurate medication records, contributing to regulatory compliance and reducing discrepancies.
- Enhanced patient care by implementing a new medication tracking system, significantly reducing administration errors and improving safety.
- Partnered with healthcare teams to develop tailored medication plans, ensuring comprehensive care that meets individual patient needs.
- Conducted thorough audits of medication records, achieving compliance with health regulations and minimizing discrepancies.
- Provided compassionate support to patients and families, ensuring a welcoming environment and fostering trust in care services.
Patient Registration
Atrium Health
Charlotte
08.2022 - 07.2024
- Maintained accurate patient records and data entry, ensuring compliance with healthcare regulations and improving data integrity.
- Coordinated with clinical staff to resolve patient inquiries, facilitating seamless communication and improving patient satisfaction scores.
- Demonstrated empathy while assisting patients, creating a comforting atmosphere that fostered trust in healthcare services.
- Monitored patient feedback trends, implementing adjustments that led to measurable improvements in satisfaction scores.
- Partnered with clinical teams to efficiently address patient inquiries, strengthening communication and boosting service effectiveness.
- Greet patients, register them for appointments/admissions, and update patient information in the electronic medical record (EMR/EHR).
- Verify patient demographics, insurance coverage, and authorization requirements to ensure accurate billing.
- Collect co-pays, deductibles, and payments; explain insurance coverage and payment policies to patients.
- Schedule appointments and coordinate communication between patients and clinical staff.
- Manage front-desk tasks, answer phones, and maintain compliance with privacy regulations (HIPAA)
Education
PHLEBOTOMY TECHNICIAN -
York Technical College
Rockhill, South CarolinaSkills
- Team Player
- Excellent Communication
- Reliable
- Organization
- Time Management
- Attention To Detail
- Empathy
Timeline
Laboratory Phlebotomist
CaroMont Regional Medical Center
08.2025 - Current
Medication Aide
Sunflower Springs Assisted Living
06.2025 - 01.2026
Patient Registration
Atrium Health
08.2022 - 07.2024
PHLEBOTOMY TECHNICIAN -
York Technical College