Dontez Benson
Norcross,GA
Summary
Versatile department manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with several years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments.
Overview
10
10
years of professional experience
Work History
Yard Marshall Supervisor
Amazon Logistics
Duluth, GA
07.2020 - 12.2021
- Responsible for optimizing customer satisfaction.
- Transporting and delivering goods, merchandise, and/or other items in a safe and timely manner.
- Verifying packages are placed in the correct location, as well as ensuring all packages are shipped out of the station on time.
- Managing driver issues, as well as handling any packaging problems, before their departures.
- Tracked delivery times for incoming orders to ensure that deadlines were met.
- Maintained accurate records of inventory levels, deliveries, shipments, and other related documents.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
Service Department Manager
Hennessy Lexus Of Gwinnett
Duluth, GA
12.2021 - 10.2024
- Working to ensure a positive experience for the customer by overseeing all aspects of their experience interacting.
- Responsible for checking every loaner vehicle that comes in the service drive.
- Lead and manage a team of 15 employees in the service department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Provided guidance, training, coaching and mentoring to call center team members.
- Monitored calls for quality assurance purposes.
- Answering questions for insurance agents and assisting with quotes, claim reporting, completing payments and processing.
Customer Service supervisor
Publix Supermarkets
Duluth, Ga
03.2015 - 07.2020
- Handles cash, phone calls, customer inquiries. Complaints, questions, and requests while providing excellent.
- Managing the customer service desk, multitasking, and being able to help cashiers and baggers on the floor when needed.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Assistant Grocery Manager
Sprouts Farmers Market Inc, Grocery
Johns Creek, GA
11.2024 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Collaborated with other department managers to align store goals and initiatives for unified success.
- Managed a diverse team of employees to ensure effective collaboration and high-quality work output.
Education
High School Diploma -
Berkmar High school
Lilburn, Ga05.2017
Skills
- Strong drivin
- Navigation
- Punctual
- Customer service
- Social skills
- Multitasking
- Problem-solving
- Management
- Leadership
- Ability to work under pressure
- Detail-oriented
- Creativity
- Communication
- Teamwork
- Handling escalated issues
- Issues or complaints
- Team Supervision
- Employee Scheduling
- Data Entry
- Call handling
- Customer Support
- Time management
- Multitasking Abilities
- Team leadership
- Team collaboration
- Customer relations
- Team building
Timeline
Assistant Grocery Manager
Sprouts Farmers Market Inc, Grocery
11.2024 - Current
Service Department Manager
Hennessy Lexus Of Gwinnett
12.2021 - 10.2024
Yard Marshall Supervisor
Amazon Logistics
07.2020 - 12.2021
Customer Service supervisor
Publix Supermarkets
03.2015 - 07.2020
High School Diploma -
Berkmar High school