DONTEZ SMITH

• Assisted customers with filing insurance claims accurately and efficiently while following established policies and procedures.

• Reviewed claim-related information and assisted with questions regarding benefits, payments, and claim outcomes.

• Communicated with healthcare providers to confirm payment or denial of benefits.

• Explained insurance coverage, benefits, services, and procedures to customers.

• Documented customer interactions and maintained accurate information in company systems.

• Resolved customer issues while maintaining accuracy, professionalism, and timely service.

• Inbound call agent, receive calls from doctors office or franchise stores to place new RX orders, Frame Orders or Stock lens orders
• Resolve customer inquiries on the type of lens and frames and there benefits
• Check and provide shipping information for customers and optometrist offices on current or previous orders

• Handle Inbound fraud calls and alerts for 5/3rd and other financial institutions
• Respond quickly and accurately to meet customer needs to resolve problems regarding transactions.
• Process claims and dispute fraudulent transactions for customers who's information has been compromised

• Training our new staff, assist customers and Geek squad team, vendors with our current and new products
• Restock products, handle asset protection
• I was awarded employee of the month for the most credit card apps approved

• Take Inbound calls, handle medical billing
• Provided detailed information about products and services as requested by customers.
• Used database system to record notes and call information.

• Initiated telephone contacts with delinquent customers according to departmental policies and procedures.
• Applied knowledge of collection laws, regulations, and procedures when collecting on past due accounts.
• Performed skip tracing activities to locate delinquent customers who had moved or changed contact information.