Dontrelle Lee
Loxahatchee,FL
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Awesome with people also very passionate and driven to succeed
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Mercedes-Benz Of Pompano
04.2017 - Current
- Mentored junior staff members, cultivating a positive work environment that promoted growth and development within the team.
- Established robust communication channels within the sales team to foster collaboration towards meeting shared goals.
- Introduced innovative sales techniques, resulting in higher close rates and improved customer satisfaction scores.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built relationships with customers to encourage repeat business.
- Participated in community outreach events as a representative of the dealership to foster positive relationships within the local area.
- Actively participated in ongoing product training sessions to remain knowledgeable about current models and industry trends.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Utilized CRM tools to track leads, manage follow-ups, and effectively build client pipelines.
- Achieved high levels of customer satisfaction through consistent follow-up and communication, ensuring all needs were met even after the sale was completed.
- Built long-lasting relationships with clients, resulting in repeat business and referrals.
New Car Sales Manager
Massey-Yardley CDJR
04.2016 - 04.2017
- Improved overall customer buying experience to safeguard dealership revenue.
- Spearheaded initiatives aimed at enhancing brand reputation which led to increased visibility in the local market.
- Introduced innovative sales techniques, resulting in higher close rates and improved customer satisfaction scores.
- New and Used Car Sales
New Car Sales Associate
Joey Accardi
04.2014 - 04.2016
- Maintained up-to-date knowledge on industry trends, competitor offerings, and new model releases to provide accurate information to customers.
- Attended industry conferences and training events to stay current on best practices for automotive sales professionals.
- Resolved customer concerns or issues promptly, ensuring a positive experience that led to repeat business and word-of-mouth referrals.
- Increased new car sales by effectively communicating features and benefits of various models to potential buyers.
- Utilized CRM systems effectively to track leads, follow up with prospects, and maintain accurate records of customer interactions.
Education
High School Diploma -
Miami Edison Senior High School
Miami, FLNo Degree - Liberal Arts And General Studies
Talladega College
Talladega, ALSkills
- Relationship Building
- Sales team training
- Staff Management
- Goals and performance
- Motivational Skills
- Verbal and written communication
- Product Knowledge
- Sales expertise
- Sales Presentations
- Sales strategy development
- Positive and upbeat
- Sales process
- Goal Setting
Certification
- CFS - Certified Finance Sales Professional
Timeline
Sales Associate
Mercedes-Benz Of Pompano
04.2017 - Current
New Car Sales Manager
Massey-Yardley CDJR
04.2016 - 04.2017
New Car Sales Associate
Joey Accardi
04.2014 - 04.2016
High School Diploma -
Miami Edison Senior High School
No Degree - Liberal Arts And General Studies
Talladega College
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