Shazib Naqvi
Pearland
Summary
Results-driven Licensed Claims Adjuster skilled in settlement negotiation and effective communication. Maintained high customer satisfaction while conducting thorough accident scene investigations and delivering detailed reports. Focused on strengthening client relationships through attentive service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive Insurance
Houston
05.2025 - Current
- Negotiated settlements with claimants, effectively resolving disputes and maintaining positive relationships.
- Investigated discrepancies through interviews and field inspections, leading to accurate claims resolution.
- Communicated claims decisions to policyholders and agents, ensuring understanding and clarity.
- Documented findings and recommendations in detailed reports.
- Maintained a 95% customer satisfaction record
Associate Customer Service Representative
IFS
Houston
12.2022 - 01.2025
- Delivered primary customer support to internal and external customers, ensuring timely resolution of inquiries
- Advised customers while addressing special needs or wants to enhance satisfaction
- Maintained accurate customer records by updating account information
- Participated and led in team meetings and training sessions to stay informed about product updates and changes
- Developed training document and videos for internal and external users
Customer Service Representative
Applied Systems
Lewisville
05.2021 - 12.2022
- Maintained a 90% customer satisfaction score
- Maintained an 85% first contact resolution rate
- Coordinated daily communications with clients via calls, emails, and chats to enhance service experience
- Documented interactions with clients through calls, emails, and chats to maintain accurate records and support follow-up
- Facilitated level 1 escalation for system product, ensuring timely resolution of customer issues
Service Agent
Enterprise Rent-a-Car
Bedford
02.2019 - 05.2021
- Delivered exceptional customer service to enhance client satisfaction
- Managed time effectively to support high customer satisfaction and strengthen brand reputation
- Conducted training sessions for new employees to ensure understanding of company procedures
- Supported sales staff by facilitating seamless customer interactions
Mobile Sales Consultant
BestBuy
Grapevine
07.2017 - 10.2018
- Consistently met or exceeded my monthly sales quotas in sales, mobile contract activated, and credit card apps sold by over 20 percent
- Achieved 97% customer satisfaction on customer surveys
- Provided expert assistance to customers on computers, laptops, printers, smart home devices, and mobile phones, improving customer experience
- Assisted customers with troubleshooting software and hardware issues over the phone and in person independently
- Trained and mentored 4 new employees to enhance team competency and service quality
- Handled daily cash transactions up to $2,500, ensuring accuracy and security
Education
Bachelor of science - Information systems
University of Texas at Arlington
Arlington01-2020
Skills
- Claims assessment
- Claims evaluation
- Loss evaluation
- Policy knowledge
- Report documentation
- Data analysis
- Customer Service
- Sales
- Attention to detail
- Effective communication
Certification
- All lines adjuster license
Timeline
Claims Adjuster
Progressive Insurance
05.2025 - Current
Associate Customer Service Representative
IFS
12.2022 - 01.2025
Customer Service Representative
Applied Systems
05.2021 - 12.2022
Service Agent
Enterprise Rent-a-Car
02.2019 - 05.2021
Mobile Sales Consultant
BestBuy
07.2017 - 10.2018
Bachelor of science - Information systems
University of Texas at Arlington