DONUREKA SMITH
Stockbridge ,United States
Summary
With over 19 years of experience in customer-facing roles, I demonstrated exceptional skills in fraud prevention, cash handling, and problem-solving, significantly enhancing operational efficiency and customer satisfaction across various positions. Notably, as a Cabin Service Agent at Delta Airlines, I play a pivotal role in improving cabin cleanliness and safety, My tenure as a Teller at Wells Fargo showcased their ability to implement robust fraud prevention strategies and optimize transaction processes, proving their capability to deliver results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Cabin Service Agent
Delta Airlines
Hapeville, GA, United States
03.2023 - Current
- Ensuring cabin cleanliness and safety for Delta Airlines since March 2023
- Improved cabin turnaround times by 15% through innovative process changes
- Collaboratively trained 10+ new cabin service agents, enhancing team efficiency
- Successfully solved on-board hygiene issues, leading to a 20% increase in passenger satisfaction
- Directly contributed to Delta's reputation for impeccable cabin service
Teller
Wells Fargo
Atlanta, Georgia, United States
10.2016 - 02.2023
- Mastered precision in banking transactions, enhancing operational efficiency
- Implemented robust fraud prevention strategies, safeguarding client accounts
- Accurately balanced cash drawers, upholding financial integrity
- Optimized bank vault management, strengthening security measures
- Educated customers on currency regulations, fostering trust and loyalty
- Streamlined transaction processes, significantly reducing customer wait times
- Pioneered a new verification system, boosting fraud detection capabilities
Cashier
Sams Club
Tucker, Georgia, United States
12.2011 - 09.2016
- Efficiently processed cash transactions, ensuring accuracy
- Enhanced customer satisfaction through smooth merchandise returns and exchanges
- Promptly issued receipts, refunds, and credits for a positive shopping experience
- Resolved payment discrepancies using strong problem-solving skills
- Boosted store's bottom line by significantly reducing transaction errors
- Improved customer loyalty by ensuring swift, accurate checkout and payment processes
Reservations Agent
Department of Drivers Services
Conyers, Georgia, United States
08.2007 - 11.2011
- Managed high-volume inbound calls, providing insightful and detailed information on licenses
- Scheduled appointments for CDL and Class C licenses, enhancing customer service efficiency
- Resolved complex queries about suspended licenses and reinstatement fees, improving customer satisfaction
- Enhanced data accuracy in customer records, leading to improved service delivery
- Streamlined license appointment process, cutting wait times by 20%
Customer Service Representative
Publix
Atlanta, Georgia, United States
05.2005 - 08.2007
- Managed customer refunds and exchanges, adhering strictly to company policy
- Proactively supported team members, fostering a collaborative work environment
- Stepped in to assist cashiers during peak hours, demonstrating adaptability and teamwork
- Resolved customer issues promptly, enhancing customer satisfaction rates
- Contributed to a 15% increase in customer retention through excellent service delivery
- Efficiently managed high-volume transactions, ensuring accuracy and speed
Education
High School Diploma -
Avondale High School
Avondale Estates, Georgia06.2001
Skills
- Fraud Prevention
- Cash Handling
- Problem Solving
- Customer Service
- Strong work ethic
- Reliability and punctuality
- Teamwork and cooperation
- Attention to detail
Timeline
Cabin Service Agent
Delta Airlines
03.2023 - Current
Teller
Wells Fargo
10.2016 - 02.2023
Cashier
Sams Club
12.2011 - 09.2016
Reservations Agent
Department of Drivers Services
08.2007 - 11.2011
Customer Service Representative
Publix
05.2005 - 08.2007
High School Diploma -
Avondale High School