Donwanae Anthony
Stockton,USA
Summary
Master of Science in Health Administration professional with 4+ years of experience in public sector service delivery, financial counseling, and eligibility systems. Skilled in program operations, data analysis, policy compliance, and process improvement. Proven ability to manage high-volume caseloads, evaluate service delivery, and support program planning and evaluation. Experienced with Medi-Cal, Medicare, and public assistance programs, with strong collaboration and stakeholder engagement skills.
Overview
9
9
years of professional experience
Work History
Eligibility Service Technician
Alameda County
Hayward, CA
02.2025 - Current
- Administer public assistance programs, including Medi-Cal, CalFresh, and CalWORKs, ensuring compliance with state and federal regulations
- Analyze financial, household, and medical data to determine program eligibility and minimize errors
- Interpret and apply complex policies to improve program integrity and processing accuracy
- Manage high-volume caseloads while tracking metrics and maintaining data quality
- Identify opportunities for process improvements and collaborate with internal teams to enhance service delivery
- Utilize county systems to generate reports and monitor program outcomes
Financial Counselor
Sierra Vista Hospital
Sacramento, CA
11.2022 - 11.2025
- Conducted eligibility verification for Medi-Cal, Medicare, and commercial insurance plans for 30+ patients daily
- Analyzed financial data to create individualized patient plans, improving collections and reducing denials
- Assisted uninsured patients in accessing public assistance and financial aid programs
- Tracked outcomes and generated reports to support program evaluation and operational improvements
- Educated patients on coverage, benefits, and financial responsibility, enhancing service experience
- Collaborated with internal teams to streamline workflow and optimize service delivery
Operations Manager
Fist Logistics
Livermore, CA
08.2021 - 11.2022
- Analyzed operational data to identify trends, optimize performance, and support decision-making
- Generated reports and dashboards to monitor team productivity and service quality
- Trained and supervised staff to ensure consistency and efficiency in daily operations
- Coordinated cross-functional activities and resolved operational challenges in real time
Fulfillment Associate
Amazon Fulfillment Center
Tracy, CA
08.2020 - 08.2021
- Coordinated order fulfillment and shipment tracking using warehouse management systems
- Maintained accurate inventory records and ensured timely delivery performance
- Operated equipment safely to manage high-volume product movement
- Collaborated with cross-functional teams to meet daily production targets
Stock Associate
Abercrombie & Fitch
Livermore, CA
04.2019 - 08.2019
- Managed inventory processes including receiving, stocking, and reconciliation
- Delivered high-quality customer service by assisting with product inquiries and availability
- Verified shipments against invoices to ensure inventory accuracy
Administrative Assistant
San Joaquin Delta College
Stockton, CA
08.2017 - 04.2019
- Maintained confidential records and supported administrative operations
- Assisted with scheduling, reporting, and document preparation
- Provided front-office support and customer service to students and staff
Education
Master of Science (M.S.) - Health Administration
Grand Canyon University
Phoenix, AZ, US10-2025
Bachelor of Arts (B.A.) - Business Administration
Adams State College
Alamosa, CO, US05-2021
Associate in Arts (A.A.) - Interdisciplinary Studies
San Joaquin Delta College
Stockton05-2019
Skills
- Microsoft Excel (data tracking, reporting)
- Healthcare Systems & Insurance Portals
- Microsoft Office Suite
- Eligibility & Case Management Systems
LANGUAGES
French
Beginner
San Joaquin Delta College
Timeline
Eligibility Service Technician
Alameda County
02.2025 - Current
Financial Counselor
Sierra Vista Hospital
11.2022 - 11.2025
Operations Manager
Fist Logistics
08.2021 - 11.2022
Fulfillment Associate
Amazon Fulfillment Center
08.2020 - 08.2021
Stock Associate
Abercrombie & Fitch
04.2019 - 08.2019
Administrative Assistant
San Joaquin Delta College
08.2017 - 04.2019
Bachelor of Arts (B.A.) - Business Administration
Adams State College
Associate in Arts (A.A.) - Interdisciplinary Studies
San Joaquin Delta College
Master of Science (M.S.) - Health Administration
Grand Canyon University