Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donyai McDonald-Bey

Washington

Summary

Adept at conflict resolution and emergency response, I excel in building relationships and ensuring guest satisfaction. Incident reporting enhances security and operational efficiency in high-pressure environments.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Recent graduate with foundational knowledge in and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.


Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level security officer position. Ready to help team achieve company goals. Strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

4
4
years of professional experience

Work History

Concierge Officer

First Impression Staffing Services
08.2024 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Handled customer complaints to satisfy and retain guests; as well as responding to inquiries that any guests or vendors may have.
  • Maintained accurate and up-to-date records of guest information. Utilized a variety of organizational and communication skills to drive guest satisfaction.
  • Provided accurate information regarding local attractions, restaurants and activities.
  • Greeted and worked closely with guests upon arrival, some of which are VIP, or celebrity, with high degree of respect for privacy, professionalism and discretion when dealing with guests.
  • Maintained office PCs, networks and mobile devices.
  • Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • Assisted customers with technical support inquiries.

Residential Security Officer

Northern Virginia Juvenile Detention Center
01.2023 - 07.2024
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Examined doors, windows and gates to verify security.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Documented juvenile offender behavior, observations occurrences and activities in the unit logbook. Investigated and interviewed witnesses to complete and submit a detailed incident report.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Provided guidance and advice to juvenile offenders, supporting navigation of diverse personal and social issues.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Observed and recorded mental and physical health of each juvenile offender. Prepared reports to document all incidents and violations.
  • Transported juvenile offenders to and from court hearings, medical facilities, classes, or recreational activities.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Supervised 15-20 juvenile offenders during mealtime and recreational time.
  • Built solid professional relationships with staff and juvenile offenders to keep institution safe and secure.
  • Conducted security checks of juvenile offenders and living areas.
  • Received and inspected mail, property, and funds from visitors on behalf of designated juvenile offenders.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among juvenile offenders.
  • Restrained juvenile offenders when disturbances required physical intervention.

Security Attendant

Spring Grove State Hospital
06.2021 - 12.2022
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to emergency situations to assess and deflect issues. Wrote detailed reports of all security breaches and investigations.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to alarms and incidents to assess any situation deemed a security concern; contacted law enforcement and/or EMS personnel if the incident or situation required their immediate assistance.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Monitored VSS cameras and alarm systems for security breaches. Examined doors, windows and gates to verify they were secured.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Education

Bachelor of Science - Criminal Justice

South Carolina State University
Orangeburg, SC
05-2021

Skills

  • Strong interpersonal skills
  • Multitasking proficiency
  • Discretion and confidentiality
  • Exceptional communication
  • Electronic surveillance
  • Time management expertise
  • Conflict de-escalation
  • Strong leadership
  • General security
  • Document management
  • Relationship building and management
  • Access control
  • Alarm monitoring
  • Criminal law
  • Superior customer service
  • Incident reporting
  • Report writing
  • Emergency response
  • Physical fitness
  • Conflict resolution techniques
  • Crisis intervention training
  • Asset protection
  • Shift work experience
  • CCTV monitoring
  • High level of integrity
  • Threat assessment
  • Interior and exterior patrol
  • Premises patrol

Timeline

Concierge Officer

First Impression Staffing Services
08.2024 - Current

Residential Security Officer

Northern Virginia Juvenile Detention Center
01.2023 - 07.2024

Security Attendant

Spring Grove State Hospital
06.2021 - 12.2022

Bachelor of Science - Criminal Justice

South Carolina State University

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