Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Perez

Opa-locka,FL

Summary

Resourceful professional in hospitality management known for high productivity and efficient task completion. Possess specialized skills in guest relations, event coordination, and problem-solving. Excel in communication, adaptability, and time management, ensuring smooth operations and superior guest satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

8
8
years of professional experience

Work History

Concierge Officer

Safe Guard Protection
Doral, FL
03.2024 - Current
  • Ensured all safety protocols were followed at all times on property grounds.
  • Managed guest complaints promptly and efficiently while maintaining a high level of customer service.
  • Communicated regularly with other departments regarding guest requests and concerns.
  • Responded quickly to emergency situations involving guests or staff members.
  • Built and maintained productive relationships with employees.
  • Provided friendly and professional assistance to employees, visitors and customers.

Busser/Runner/Barback

Nobu
Miami Beach, FL
11.2023 - 12.2023
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Ensured that each table was properly set before seating guests.
  • Took initiative to help others whenever necessary.
  • Provided assistance to other bussers or waitstaff when needed.
  • Restocked bar with necessary supplies, including liquor, beer, wine, and mixers.
  • Poured drinks using standard pour according to specifications.

Security Officer

Porto Vita Association
Aventura, FL
04.2020 - 11.2023
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained a professional presence at the front desk area by adhering to dress code standards.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.

Supervisor

Imperial Glass
Opa-locka, FL
09.2016 - 12.2022
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Complied with company policies, objectives and communication goals.
  • Responded to customer questions regarding products, prices and availability.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Streamlined workflow processes, reducing project completion times.

Security Officer

Allied Universal Security
Miami, FL
03.2019 - 04.2020
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Developed relationships with local vendors and service providers to enhance guest experiences.
  • Managed a concierge desk, keeping area organized and stocked with necessary materials.

Security Officer

Elite Investigations Ltd.
Miami, FL
07.2017 - 02.2018
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Maintained accurate logs of all security related activities.
  • Documented security-related situations and submitted in-depth reports to superiors.

Education

High School Diploma -

American Senior High School
Hialeah, FL
06-2017

Skills

  • Strong interpersonal skills
  • Discretion and Confidentiality
  • Local Area Knowledge
  • Task Delegation
  • Property Management
  • Reservation Management
  • Attention to Detail
  • Communication
  • Team Collaboration
  • Multitasking
  • Adaptability
  • Problem-Solving
  • Professional Demeanor
  • Strong leadership

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Concierge Officer

Safe Guard Protection
03.2024 - Current

Busser/Runner/Barback

Nobu
11.2023 - 12.2023

Security Officer

Porto Vita Association
04.2020 - 11.2023

Security Officer

Allied Universal Security
03.2019 - 04.2020

Security Officer

Elite Investigations Ltd.
07.2017 - 02.2018

Supervisor

Imperial Glass
09.2016 - 12.2022

High School Diploma -

American Senior High School

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John Perez