Donyale Bowers
Margate,FL
Summary
Detail-oriented Customer Service professional with 6+ years of experience in handling inquiries and resolving customer complaints. Proactive and solution-focused Customer Service representative with a track record of delivering top-notch service and building positive relationships with clients. Experienced Associate Banker with a strong background in financial analysis and customer service. Motivated self-starter with a passion for helping clients achieve their financial goals. Detail-oriented SQL developer with proficiency in writing complex queries and procedures, looking for an opportunity to contribute to a dynamic team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CREW MEMBER
Trader Joe's
Boca Raton, FL
02.2024 - Current
- Managed cash register and handled customer transactions in a fast-paced retail environment
- Stocked and replenished shelves with new merchandise to maintain a well-organized store layout
- Provided friendly and efficient customer service by addressing inquiries and resolving issues promptly
- Processed payments accurately and efficiently using POS systems and credit card terminals
- Assisted with inventory management by conducting regular stock checks and reporting discrepancies
Universal Banker
PNC Bank
Deerfield Beach, FL
01.2023 - 10.2024
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
ASSOCIATE BANKER
Chase Bank
Tamarac, FL
06.2018 - 01.2023
- Managed client relationships and provided financial advice at a leading financial institution
- Processed loan applications and conducted credit evaluations
- Played a key role in onboarding new clients and building a strong client base
- Utilized financial software to track and manage client portfolios
CUSTOMER SERVICE
Publix Supermarket
Tamarac, FL
06.2014 - 09.2022
- Managed customer inquiries via phone, email, and in-person at a retail store
- Resolved customer complaints and issues in a professional and timely manner
- Performed data entry, maintained customer records, and processed transactions
- Collaborated with team members to improve customer service processes and initiatives
Education
HIGH SCHOOL -
Coral glades high school
Coral Springs, FLSQL CERTIFICATE -
Khan Academy
01.2025
Skills
- English
Certification
SQL Certificate, Khan Academy, 08/01/24
Personal Information
Date of Birth: 01/23/97
Timeline
CREW MEMBER
Trader Joe's
02.2024 - Current
Universal Banker
PNC Bank
01.2023 - 10.2024
ASSOCIATE BANKER
Chase Bank
06.2018 - 01.2023
CUSTOMER SERVICE
Publix Supermarket
06.2014 - 09.2022
HIGH SCHOOL -
Coral glades high school
SQL CERTIFICATE -
Khan Academy