Donyea Martin
Summary
Production management professional knowledgeable about allocating resources, optimizing production and increasing output with hands-on and dedicated approach. Articulate and professional problem-solver with good relationship-building abilities. Proficient in planning and implementing innovative production strategies.
Overview
7
7
years of professional experience
Work History
Production Manager
Studio 93
06.2021 - Current
- Managed production for Brands such as Macallan, Lacoste, Nuwo, Jaded London, L'Oréal, and Hermes
- Managed production schedules and timelines to ensure timely delivery of projects
- Coordinated with various departments to track and manage resources for production needs
- Communicated with vendors and suppliers to secure necessary materials and equipment
- Assisted in budget management by tracking expenses and staying within allocated funds
- Organized and facilitated production meetings to ensure all stakeholders are aligned on project goals and progress
- Updated import Production logs
- Ran weekly availability reports
Specialist
Apple
08.2017 - Current
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Completed troubleshooting and diagnostics on company resources.
- Trouble shooting mobile Apple devices
- Repairing relationships with customers
- Develop a comprehensive understanding of Apple products, services, and Genius Bar repair processes to ensure efficient and high-quality repairs.
- Provide exceptional customer support, demonstrating empathy and care for Apple product or software issues. Utilize all available tools and resources to resolve concerns effectively.
- Troubleshoot, diagnose, and resolve service issues for select Apple hardware and software. Collaborate with team leaders to identify recurring repair problems and other service concerns, ensuring that feedback is promptly shared with Apple.
- Prioritize customer satisfaction by actively listening to their needs, identifying potential ownership opportunities, and presenting product and service recommendations. Educate customers on relevant purchasing methods and enhance their overall shopping experience.
- Adapt to various tasks as needed, including customer-facing activities both on and off the sales floor.
- Foster an inclusive environment by valuing and respecting individual differences, and maintaining a curious and open-minded attitude.
- Integrate Apple’s values of inclusion and diversity into daily interactions and actions.
Brand Marketing Consultant
Studio93
02.2020 - 05.2021
- Conducted competitive product analysis for prospects.
- Leveraged database to develop target brand marketing programs.
- Provided brand marketing materials and other information on ad-hoc basis.
- Supported brand marketing initiatives that drove and promoted specific market agenda.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Creative Production Assistant
Studio93
05.2018 - 01.2020
- Completed wide range of tasks in diverse film related areas to support operations.
- Communicated with crew members to coordinate production activities.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Oversaw calendar to assist in coordinating daily production schedule, managing shifts and adequate coverage.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
Education
Bachelor's - Graphic Information Technology
Arizona State University
Tempe, AZ01.2021
Skills
- Customer Service
- Trend tracking
- Branding
- Video Production
- Graphic Design
- Production Process
- Creative vision
- Photoshoot styling
- Production data analysis
- Staffing management
- Client consultation
- Inventory coordination
- Studio scheduling
- Photography expertise
- Customer buying trends
- Fashion styling
Additional Experience
Created personalized shopping experiences for VIP clients for brands such as Jaded London., Introduced an innovative approach to client wardrobe management increasing customer satisfaction by 25%, Modeled for brands such as Hermes, American Eagle, Lacoste, Champion, Hanes, Thousand Fell and more.
Timeline
Production Manager
Studio 93
06.2021 - Current
Brand Marketing Consultant
Studio93
02.2020 - 05.2021
Creative Production Assistant
Studio93
05.2018 - 01.2020
Specialist
Apple
08.2017 - Current
Bachelor's - Graphic Information Technology
Arizona State University
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