Donyell Dancey
Hampton,GA
Summary
Dynamic professional with extensive experience as a Virtual Assistant at Business Essentials Virtual Services, excelling in customer service and calendar management. Proven track record in optimizing appointment scheduling and enhancing patient experiences. Skilled in data entry and Microsoft Office, with a strong focus on improving operational efficiency and communication in healthcare settings.
Overview
7
7
years of professional experience
Work History
Virtual Assistant
Bussiness Essentials Virtual Services
01.2022 - 10.2025
- Managed patient inquiries, ensuring timely and accurate resolution of issues.
- Scheduled appointments efficiently, optimizing provider time and enhancing patient experience.
- Processed insurance verifications, maintaining up-to-date records for seamless billing.
- Coordinated communication between patients and healthcare providers to streamline care delivery.
Patient Service Associate
University of Pennsylvania
06.2019 - 09.2022
- Facilitated patient check-in and registration processes to enhance operational efficiency.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated with healthcare providers to ensure seamless communication and information exchange.
Accounts Receivable Clerk
Lindy Property Management
05.2018 - 03.2020
- Processed incoming payments and maintained accurate financial records.
- Reconciled customer accounts to ensure timely collection of outstanding balances.
- Collaborated with property managers to resolve billing discrepancies efficiently.
- Implemented streamlined invoicing procedures, improving overall cash flow management.
Education
Associate of Science - Bussiness Administration
Gwynedd Mercy University
Gwynedd Valley, PA07-2017
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
Timeline
Virtual Assistant
Bussiness Essentials Virtual Services
01.2022 - 10.2025
Patient Service Associate
University of Pennsylvania
06.2019 - 09.2022
Accounts Receivable Clerk
Lindy Property Management
05.2018 - 03.2020
Associate of Science - Bussiness Administration
Gwynedd Mercy University