Jessica Randall
New Orleans
Summary
Dynamic professional with extensive experience in high-pressure settings. Demonstrated expertise in customer service, effective multitasking, and strong organizational abilities. Committed to enhancing customer loyalty and driving sales growth.
Overview
20
20
years of professional experience
Work History
Virtual Assistant
Grit and Grace Virtual Assistant
New Orleans
03.2021 - 10.2024
- Managed client communications through email and virtual platforms to enhance engagement.
- Organized schedules and appointments for multiple clients, ensuring optimal efficiency.
- Maintained accurate records of client interactions and services provided.
- Assisted in creating marketing materials using design software, elevating brand visibility.
- Coordinated travel arrangements, including flights and accommodations, for seamless business trips.
- Processed invoices and tracked receipts, resulting in precise financial documentation.
- Handled data entry tasks to allow clients to focus on executive responsibilities.
- Updated office documentation systems to improve organization and productivity.
Furniture Assembler
Hebert's Upholstery
Saint Amant
02.2016 - 09.2018
- Assembled furniture pieces according to detailed specifications and instructions.
- Utilized hand and power tools for precise assembly tasks.
- Collaborated with team members to enhance assembly processes and boost efficiency.
- Maintained organized workspace to ensure safety during operations.
- Tracked materials used during assembly for effective inventory management.
- Communicated with supervisors regarding assembly issues and material shortages.
- Adjusted and repaired furniture to meet quality standards.
- Followed safety protocols consistently throughout assembly processes.
Sales Associate
Walmart
Saraland
01.2015 - 09.2015
- Provided exceptional customer service by greeting customers and assisting with product inquiries.
- Maintained organized sales floor displays to enhance visual appeal and accessibility.
- Restocked shelves to ensure product availability and optimize customer experience.
- Trained new team members on cash register operation and customer service protocols.
- Processed transactions efficiently using point-of-sale system, handling payments and issuing receipts.
- Collaborated with team members to address customer complaints professionally and promptly.
- Monitored inventory levels, reporting discrepancies to management for timely resolution.
Server
Ruby Tuesday
Mobile
02.2012 - 05.2014
- Accurately processed customer orders and managed financial transactions according to company procedures.
- Delivered food and beverages promptly, ensuring satisfaction in a fast-paced environment.
- Resolved customer complaints swiftly to maintain high service standards.
- Collaborated with team members to facilitate smooth service during peak hours.
- Trained new employees on operational procedures and plating techniques.
- Maintained cleanliness of dining area and service stations to uphold health safety standards.
- Educated customers on menu items and specials to enhance dining experience.
- Checked identification for alcohol compliance and confirmed guest eligibility.
Server/Host
Longhorn Steakhouse
Mobile
04.2011 - 05.2013
- Delivered exceptional customer service in a fast-paced dining environment.
- Took accurate customer orders and communicated them efficiently to kitchen staff.
- Served food and beverages promptly, ensuring guest satisfaction.
- Managed table settings and maintained cleanliness of dining area for guests.
- Handled cash transactions and processed payments with precision.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Addressed customer inquiries and resolved issues to enhance overall experience.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Cashier/Food Runner
The shed BBQ and Blues Joint
Mobile
10.2010 - 02.2012
- Processed customer transactions accurately in a high-volume BBQ and blues venue.
- Managed cash register operations during peak hours with high precision.
- Assisted customers with menu selections and promptly addressed product inquiries.
- Maintained cleanliness and organization of cashier and dining areas consistently.
- Collaborated with team members to facilitate smooth service flow during events.
- Handled customer feedback and resolved issues to enhance guest experience expediently.
- Trained new cashiers on operational procedures and best service practices.
- Monitored inventory levels for retail items, ensuring consistent product availability.
Beauty Advisor/Cashier
Walgreens
Mobile
06.2006 - 11.2008
- Advised customers on skincare products tailored to individual needs.
- Maintained knowledge of current beauty trends for informed recommendations.
- Educated customers on proper product usage and application techniques.
- Drove sales by providing personalized beauty experiences based on customer preferences.
- Managed inventory tasks including stock replenishment and organization.
- Collaborated with team members to maintain a welcoming store environment.
- Executed opening and closing procedures, ensuring accurate cash drawer counts.
- Sanitized areas and ensured displays met cleanliness and visual merchandising standards.
Sandwich artist/Cashier
SUBWAY®Restaurants
Gulf Shores
02.2005 - 12.2005
- Assembled sandwiches and food items per customer specifications and company recipes.
- Provided exceptional customer service during peak hours and special events.
- Trained new team members on sandwich preparation techniques and safety protocols.
- Monitored inventory levels and restocked supplies to ensure efficient operations.
- Operated cash register accurately, processing various payment methods including cash and credit cards.
- Maintained cleanliness of work area, including scrubbing counters and managing trash removal.
- Engaged with customers to discuss menu options, enhancing their dining experience.
- Verified orders and bagged items for easy transport to customers.
Education
High School Diploma -
Baker High School
Mobile, AL05-2008
Skills
- Client communication
- Data entry
- Customer relationship management
- Inventory tracking
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Adaptability
- Conflict resolution
- File organization
- Cash register operation
- Customer service
- Sales techniques
- Visual merchandising
- Communication skills
- Training and development
- Brand promotion
- Receipt handling
- Schedule management
- Dog care knowledge
- Service marketing
- Effective communication
- Flexible schedule availability
- Order processing
- Customer engagement
- Food service
- Point-of-sale operation
- Multitasking and organization
- Hostess support
- Dining customer service
- Customer interaction
- Training other employees
- Project management
- Merchandise upselling
- Conflict mediation
- Issue research
- Basic graphic design
- Content creation
- Calendar management
- Data confidentiality
- Verbal and written communication
- Email management
- Meeting scheduling
- Travel arrangements
- Online scheduling
- Clerical support
- Fast learner
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Virtual Assistant
Grit and Grace Virtual Assistant
03.2021 - 10.2024
Furniture Assembler
Hebert's Upholstery
02.2016 - 09.2018
Sales Associate
Walmart
01.2015 - 09.2015
Server
Ruby Tuesday
02.2012 - 05.2014
Server/Host
Longhorn Steakhouse
04.2011 - 05.2013
Cashier/Food Runner
The shed BBQ and Blues Joint
10.2010 - 02.2012
Beauty Advisor/Cashier
Walgreens
06.2006 - 11.2008
Sandwich artist/Cashier
SUBWAY®Restaurants
02.2005 - 12.2005
High School Diploma -
Baker High School